Call 114: ($0.40/call)
In case you forgot your 4 digits password, please call our helpline 111 free of charge service

Send SMS to 114: ($0.20/SMS)
SMS to 114 can be sent in English or French.
English: Send "BILL" - French: Send "FACT".

Access Alfa Website
www.alfa.com.lb
Under My mobile → Billing Inquiries.
In case you forgot your password, please call our helpline 111 free of charge service.
Note to get your extra megabyte consumption, send GPRS to 114.

Our Customer Service Representatives are pleased to be at your service all year round, 7 days a week from 7:00 am till 1:00 am, through our free of charge Helpline (111). You are always welcome at any of our Points of Service. Our office hours are: from Monday till Friday (8:00 am until 5:00 pm) and on Saturdays (8:00 am until 1:00pm) except for national official holidays, where our offices will be closed.
You may find below our Points of Service addresses:

• Beirut: Palm Center, Chevrolet Roundabout.
• Tripoli: Maarad Rachid Karameh walk, Abraj al-Saaidi, opposite to Al-Nini hospital.
• Chtaura: El-Hayek center, Main Street, next to Green's Café.
• Saida: Al-Sharki walk, Next to Municipality Roundabout Al-Tajhiz Wa El-Bena'a building.
• Jounieh : Jounieh Highway, Nehman Center near PHD
• Halba: Maronites Street, Makhoul Building, Near Ogero
• Nabatieh: Habbouch highway, Haidar Building, Near FNB

Summer Opening hours:

For all kinds of transactions our Visit areas will be pleased to assist you from Monday till Thursday from 8:00 am till 5:00 pm, and cashiers from 8:00am till 4:00pm, only on Friday, the Visit areas are opened from 8:00 am to 3:00 pm, the cashiers from 8:00 am to 2:00 pm, and on Saturday from 8:00 am till 1:00 pm.

For all kinds of transactions our Visit areas will be open from Monday till Friday from 8:00am till 3:00pm and cashiers from 8:00am till 2:00pm; and on Saturdays from 8:00am till 1:00 pm

I-Alfa Postpaid line required documents are for the:

- For the Lebanese Resident:

• ID or Civil record or Valid passport or Military Service Card or Army Reserve Card or Military Specimen number 2 .
• Proof of Residence (Residence Certificate stamped by the mayor not older than 3 months, or Water, PSTN or electricity bill issued in your name, or a house lease contract, house property deed in your name)
• Deposit: $100 deposit when migrating the line from prepaid to postpaid and $50 when purchasing a new postpaid line

- For the Foreign Resident:

• Valid Passport or Personal Identity Card or Residence Permit
• Deposit of $100 in case of line migration or $50 Deposit in case of new postpaid line.
• Proof of Residence or Letter of guarantee or deposit of $250 per line or Residence Certificate stamped by the mayor or Water, PSTN or electricity bill issued in the name of the customer or House lease contract, house property deed
  N.B: If you have a residence permit, there will be no need for any Proof of Residence or its equivalent.
• Payment method automatic direct debit at the bank is obligatory.

- For the Foreign Non-Resident:

• Valid Passport or Personal Identity Card
• Deposit: 250$ (deposit or as a letter of guarantee) per line
• Payment method is obligatory through automatic direct debit at the bank

N.B: Your direct debit document should be signed by you and sealed by the bank
If you have more than 5 lines, you must bring a letter of guarantee or a deposit of $250

II - Alfa Business required documents are:

• Voice from Alfa to Alfa: $0.11/min, equal to 166 LBP excluding VAT
• Voice Alfa to MTC or Ogero: US$0.11+10LBP excluding VAT
• SMS: $0.09/160 character in Latin - $0.09/70 character in Arabic excluding VAT
• International: $0.11/min + CTN* Excluding VAT

One of the below documents is needed:

1. In case you own an alfa Classic or Business line, you have to come in person to one of our nearest alfa Point Of Service* in order to retrieve a new SIM card.

Moreover, customer can authorize someone on his behalf to replace his stolen SIM card. The authorized person should hold his/her valid Identity Card along with an express delegation duly signed by the person mentioned in the contract. In case of an alfa business, the delegation must be stamped by the official company LOGO.

2. In case you hold an alfa active line, you have to come in person to one of our nearest alfa Point Of Service* in order to retrieve a new SIM card.

Several questions will be asked to confirm your ownership. Any available proof of ownership (information/ documents) should be presented.

*Our point of services is available in the following region: Beirut/ Tripoli/ Chtaura/ Saida/ Jounieh/ Nabatieh/ Halba.
PoS Chtaura and POS Saida will be closing their doors from 1:00 PM - 2:00 PM.

Cost:

- SIM Replacement fee = 5.5$ including VAT.
- SIM Replacement is free of charge in case of Rebranding (old cellis sim)

• Letter of guarantee or deposit for an amount of 300$/line.
• Automatic withdrawal simple or double

We have four bill cycles. Monthly subscriptions are always paid in advance. Consumption is paid as follows:

Bill cycle 8:Consumption between the 9th at 0:00 and 8th at 24:00 of each month.
SMS bill will be delivered between the 10th and 11th of the month.

Bill cycle 15:Consumption between the 16th at 0:00 and 15th at 24:00 of each month.
SMS bill will be delivered between the 17th and 18th of the month.

Bill cycle 22:Consumption between the 23rd at 0:00 and 22nd at 24:00 of each month.
SMS bill will be delivered between the 24th and 25th of the month.

Bill cycle 25:Consumption between the 26th at 0:00 and 25th at 24:00 of each month.
SMS bill will be delivered between the 27th and 28th of the month.

The message center should be entered to your mobile to enable sending SMS.
Go to Messages - Settings - Text message - SIM message center or Message centre -Message centre number: +9613488888

- Our free Helpline 111:
You can contact our Helpline free of charge within Lebanon dial 111 from any Alfa line.
If you are calling us from any other line, please dial 03 39 11 11.

- Fax or e-mail:
You can also reach us by fax at 03 39 11 09 or by email at customercare@alfamobile.com.lb.

- Visits:
Customers can visit Alfa premises for information, claims or modifications in the following cities:

       - Alfa website:www.alfa.com.lb

- Automatic withdrawal:

If you have an account in any bank on the Lebanese territory you can simply fill and sign the automatic withdrawal form, either simple or double and send us our copy so we can apply it .Then the amount of your invoice will be debited straight from your account on monthly basis.
The bill days for this payment method are: 8, 15 and 22 of each month.

- Bank Counter:

You can choose one of the five agreed banks to pay your bill on their counters without the necessity of opening an account. The banks are: SGBL, MAWARED, BYBLOS, BLF and FRANSABANK. The invoices will be issued each 25 of the month. You can pay between 5 and 12 of the following month.

- Jibayat:

*Jibayat Domicile:

Jibayat is a collection company who delivers to Alfa clients their invoices and collects the due amounts in the same time. The dispatch rider visits the client according to your given address. The date of the invoice issue is 25 and the client has a delay between 5 and 19 of the following month. The amount must be paid directly to the dispatch rider and a receipt will be given on the spot.

*Jibayat Offices:

Subscribers can visit Jibayat offices to pick up and pay their bills.
Jibayat number: 1314

The PIN code is 0000 by default. After 3 wrong entries the PIN is blocked. To unblock the PIN you have to enter your PUK. Your PUK is mentioned on your SIM card holder. In case you do not have your SIM card holder, you need to contact our helpline 111 free of charge service.