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    About us   |   Packages  |   Business Solutions  |   Roaming  |   Alfa 3G+ 


Contact us

Alfa can be contacted by phone, fax, e-mail or in person.

  • 111 Helpline
    Should you require any information, claims or modifications, our Customer Service Representatives will be pleased to assist you every day from 7:00 am till 01:00 am.
    To contact our Helpline within Lebanon, please dial 111 from any Alfa line (free of charge), or from any other line, please dial 03 39 11 11

  • Fax or e-mail
    You can also send us a fax on: 03 39 11 09 or an e-mail to our Group Customer Care: customercare@alfamobile.com.lb .

  • Visits
    You can visit Alfa premises for information, claims or modifications at the following adresses:

    Beirut
    Palm Center
    Chevrolet Roundabout
    Tripoli
    Maarad Rachid Karameh walk
    Abraj al-Saaidi, opposite Al-Nini hospital
    Chtaura
    El-Hayek center
    Main street, next to Green’s Cafe
    Saida
    Al-Sharki walk
    Next to municipality roundabout
    Al-Tajhiz Wa El-Bena’a building
    Jounieh
    Jounieh Highway, Nehman Center near PHD.
    Halba
    Maronites Street, Makhoul Building, near Ogero.
    Nabatieh
    highway, Haidar Building, Near FNB.

  • Customer Service Opening Hours:

    Our Customer Service Representatives are pleased to be at your service all year round, 7 days a week from 7:00 am till 1:00 am, through our free of charge Helpline (111). You are always welcome at any of our Alfa stores. Our office hours are from Monday till Friday (8:00 am until 5:00 pm) and on Saturdays (8:00 am until 1:00pm) except for national official holidays, where our offices will be closed.

    You may find below our Alfa store addresses:

    • Beirut: Palm Center, Chevrolet Roundabout.
    • Tripoli: Maarad Rachid Karameh walk, Abraj al-Saaidi, opposite to Al-Nini hospital.
    • Chtaura: El-Hayek center, Main Street, next to Green's Café.
    • Saida: Al-Sharki walk, Next to Municipality Roundabout Al-Tajhiz Wa El-Bena'a building.
    • Jounieh : Jounieh Highway, Nehman Center near PHD
    • Halba: Maronites Street, Makhoul Building, Near Ogero
    • Nabatieh: Habbouch highway, Haidar Building, Near FNB

    For all kinds of transactions, our Cashiers will be pleased to assist you from Monday till Friday from 8:00 AM till 4:00 PM, and on Saturdays from 8:00 AM till 1:00 PM


 
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