Alfa can be contacted by phone, fax, e-mail or in person.

• 111 Helpline
  Should you require any information, claims or modifications, our Customer Service Representatives will be pleased to assist you every day from 7:00 am till 01:00 am.
  To contact our Helpline within Lebanon, please dial 111 from any Alfa line (free of charge), or from any other line, please dial 03 39 11 11
  

• Fax or e-mail
  You can also send us a fax on: 03 39 11 09 or an e-mail to our Group Customer Care: customercare@alfamobile.com.lb .
  
  

• Visits
  You can visit Alfa premises for information, claims or modifications at the following adresses:

  Beirut Palm Center Chevrolet Roundabout	Tripoli Maarad Rachid Karameh walk Abraj al-Saaidi, opposite Al-Nini hospital
  Chtaura El-Hayek center Main street, next to Green’s Cafe	Saida Al-Sharki walk Next to municipality roundabout Al-Tajhiz Wa El-Bena’a building
  Jounieh Jounieh Highway, Nehman Center near PHD.	Halba Maronites Street, Makhoul Building, near Ogero.
  Nabatieh highway, Haidar Building, Near FNB.

  
  
• Customer Service Opening Hours:
  

  Our Customer Service Representatives are pleased to be at your service all year round, 7 days a week from 7:00 am till 1:00 am, through our free of charge Helpline (111). You are always welcome at any of our Points of Service. Our office hours are: from Monday till Friday (8:00 am until 5:00 pm) and on Saturdays (8:00 am until 1:00pm) except for national official holidays, where our offices will be closed.
  You may find below our Points of Service addresses:

  • Beirut: Palm Center, Chevrolet Roundabout.
  • Tripoli: Maarad Rachid Karameh walk, Abraj al-Saaidi, opposite to Al-Nini hospital.
  • Chtaura: El-Hayek center, Main Street, next to Green's Café.
  • Saida: Al-Sharki walk, Next to Municipality Roundabout Al-Tajhiz Wa El-Bena'a building.
  • Jounieh : Jounieh Highway, Nehman Center near PHD
  • Halba: Maronites Street, Makhoul Building, Near Ogero
  • Nabatieh: Habbouch highway, Haidar Building, Near FNB

  N.B: POS Chtaura and POS Saida close their doors from Monday to Friday from 1:00 PM - 2:00 PM.

  For all kinds of transactions, our Cashiers will be pleased to assist you from Monday till Friday from 8:00 AM - 4:00 PM, and on Saturday from 8:00 AM till 1:00 PM

Summer Opening hours:

For all kinds of transactions our Visit areas will be pleased to assist you from Monday till Thursday from 8:00 am till 5:00 pm, and cashiers from 8:00am till 4:00pm, only on Friday, the Visit areas are opened from 8:00 am to 3:00 pm, the cashiers from 8:00 am to 2:00 pm, and on Saturday from 8:00 am till 1:00 pm.

Ramadan Opening hours:

For all kinds of transactions our Visit areas will be open from Monday till Friday from 8:00am till 3:00pm and cashiers from 8:00am till 2:00pm; and on Saturdays from 8:00am till 1:00 pm