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Troubleshooting Guide

1 - How can I get my airtime and the amount of my last bill?

2 - Can I know your opening hours?

3 - What are the required documents to buy a new Alfa Postpaid and Alfa Business lines, or to migrate your prepaid line to a postpaid line?

4 - What are the Alfa Postpaid tariffs for voice and SMS

5 - What are the required documents to purchase a prepaid line?

6 - What are the documents required to recuperate my lost SIM card?

7 - How do I activate the roaming and international services on my mobile?

8 - How am I billed?

9 - What is the message center number?

10 - What are the Alfa internet settings?

11 - How can I contact customer service?

12 - What are the available payment methods?

13 - How can I know my MB consumption while roaming?

14 - How to subscribe to services through SMS?

15 - How can I modify or instantly renew my Mobile Internet or MBB bundle by SMS?

16 - What is Credit Limit?

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