Apple (iPad, iPhone 5, 5s, 5c, 6, 6 Plus):
Nokia (Windows Phone 8):
If, despite configuring the correct settings and being in the right location with a USIM, you are unable to activate 4G, please contact our customer care team.
Some early 4G devices may require a software update to enable 4G.
If you don’t want to use 4G, you can switch it off through your device’s settings.
U-SIMs serial numbers usually start with the numbers 30 or 31. U-SIMs allow you to connect to Alfa’s 4G network.
If your device is compatible with 1800 Mhz frequency and Band 3, you can connect to Alfa’s 4G network and enjoy high speed internet connection.
Here are the devices that are compatible with Alfa’s 4G network.
This can be due to the fact that 4G is not enabled within the Cellular network settings on your device.
Enabling 4G network will help you connect to Alfa’s 4G network.
Check our coverage map to see if you are within an area covered by Alfa’s 3G+ cellular network.
Make sure you have the right internet settings, if not, send a free SMS to 1019 with “MI” as content, or manually enter the word Alfa as an APN and leave the Username and Password fields empty.
If you do the above and you still cannot connect to the internet, please fill this Form or reach out to us on Facebook, Twitter so we can better assist you.
We recommend you restart your phone or put your phone on airplane mode for 10 seconds and then remove it.
If you’re connected to WIFI, try either restarting, resetting your router or contact your Internet Service Provider.
Make sure you have the latest software update on your phone.
Not being able to connect to the internet can be due to several factors.
Follow the instructions below to be able to connect.
First, we recommend you restart your handset, this will allow your device to search for Alfa’s network and attempt to connect to it.
If the problem persists, please check our coverage map to see if you are within an area covered by Alfa’s cellular network.
If you are still facing issues, please put your SIM in another handset. If connected to Alfa’s network, then the problem is from your mobile phone, if still not connected to Alfa’s network, please reach out to us on Facebook, Twitter or fill this Form so we can better assist you.
We recommend you constantly check Alfa’s social media channels (Facebook & Twitter) for the latest updates on network issues.
In this case, we recommend that you go to the nearest mobile shop for assistance.
We recommend you write down your phone lock password somewhere, so you always have access to whenever you forget it.
This could be due to your proximity to the Syrian border.
To make sure you are always connected to Alfa’s network go to mobile settings -> network -> manually choose Alfa’s network
If you are a Prepaid line holder, you can dial *11# to check your line’s validity.
You can check your credit and Recharge your prepaid line online.
To solve this issue, we recommend you try the below:
Experiencing bad call quality can be attributed to several factors, here’s what you can do:
You may check our Alfa Stores or Franchise stores addresses to replace your SIM at the nearest store.
Facing such problems can be related to the software version of your mobile device. Make sure you have the latest software updated on your phone.
If you have a postpaid line, make sure you are subscribed, for free, to the SMS roaming service. This is the only way you can send SMSes while abroad. Click here to subscribe to the SMS roaming service or send an SMS (for free) enclosing SMSR to 1050. We recommend that you check the country codes if you’re sending SMS es to international destinations.
To enable your BlackBerry® and Nokia handsets to send SMSes, check the SMS bits coding by going to SMS -> SMS Settings -> change data coding from UCS2 to 7 bits.