eSIM is the latest technology in SIM cards where the SIM is embedded in the mobile device. eSIM allows you to activate a mobile number without having to use a physical SIM.



How much it costs

• For a new Prepaid line: $7 (VAT. Excluded) *
• For a new Postpaid line: $16.67 (VAT. Excluded)*
• If you are an Alfa subscriber, whether Prepaid or Postpaid, you can replace your existing SIM card with an eSIM for a one-time fee of $1.67 (VAT. Excluded).

*Same prices of the current physical SIMs

 

How to get your eSim:

Prepaid and postpaid subscribers can visit any Alfa store or PoP along with an ID card or a valid passport or civil record (not older than 6 months) and purchase the QR code to scan it using a supporting eSIM mobile device

• Postpaid subscribers: can also receive the QR code by sending an e-mail to: alfa.customercareteam@alfamobile.com.lb including your signature, name, e-mail address, and your number. The QR code is provided within 24 hours.
• Corporate Subscribers: administrators can visit any Alfa store or PoP.

They can also request it by e-mail through an authorized e-mail or by a signed and stamped document including:

- The Alfa mobile number
- The e-mail address of the line holder wishing to receive the QR code (otherwise QR code will be sent to the administrator e-mail)
The request will be treated within 24 hours and an e-mail including the QR code along with eSIM set up directions will be shared with the administrator or with the line holder

 

How it works

An active data bundle (or Wifi) is mandatory during the installation.

With eSIM, you can now use up to two lines at once on your phone with one SIM card and another eSIM. You can also store multiple eSIMs on your device at the same time and switch between the eSIMs right from your devices settings to choose only one eSIM to be active at a time.

The QR-code provided should not be shared with anyone and should be kept in a safe place as you might need to re-download your profile whether on the same device or on another device.

For device settings:

1) Steps for I-phone:

• Go to Settings
• Select Cellular*
  *For iPhone 14 in Cellular you will find Set up my Cellular instead of Add Cellular Plan
• Push on Add Cellular plan – the camera will automatically open to scan the QR code
• You have to wait until the profile is completely downloaded and then you will receive a confirmation message.

2) Steps for android:

• Go to the settings
• Select Connections
• Go to SIM card manager
• Press ‘Add a mobile plan’
• Choose ‘Scan carrier QR code’ and scan the QR code
• You have to wait until the profile is completely downloaded and then you will receive a confirmation message.

Important to know

• eSIM is currently not available on Apple watch.
• U-Chat 17 & Waffer cannot exchange their SIM with an eSIM and vice versa.
• If you lose your device, to pass by any Alfa store and purchase a new SIM/eSIM.
• With eSIM, you can put up multiple phone numbers, which you can add, activate, deactivate and delete directly from your device settings.