Support

FAQ

You’re always welcome at any of our Alfa stores as per the below schedule, except for national official holidays when our offices will be closed:

Alfa Store

Address

Opening Hours

Beirut

Chevrolet Roundabout,
Palm Center

Monday till Friday
8:00 am - 5:00 pm
Saturday
8:00 am – 1:00 pm

Jounieh

Jounieh Highway,
Nehman Center, Near PHD

Tripoli Maarad

Maarad Rachid Karameh walk,
Abraj al-Saaidi, opposite to Al-Nini Hospital

Tripoli Mina

Tripoli-Beirut Highway,
Manal Building, GF, Near Ogero

Halba

Maronites Street,
Makhoul Building, Near Ogero

Saida

Al-Sharki walk,
Near Sarail Roundabout Al-Tajhiz Wa El-Bena'a Building

Nabatieh

Habbouch Highway,
Haidar Building, Near First National Bank (FNB)

Chtaura

Main Street,
El-Hayek Center, Near Green's Café

Batroun

Thoum,
Main Highway, next to Medco station

Dekwaneh

Parallel Towers,
Block A

Alfa at Ogero

Click here for more info on opening hours

SMS to 114
Send the code “BILL" for English or "FACT" for French.

Under My Account → Dashboard or My Line.

Access Alfa Website
www.alfa.com.lb
In case you forgot your password: please call our helpline at 111 or click here.
For a note to get extra megabyte consumption, send “MI” to 114.

Call 114

Roaming subscribers will be alerted about their data consumption by SMS, in addition to logging in to Alfa’s mobile application --> My Account --> My Bill.
Download the Alfa application.
To deactivate the Data Roaming service, send an empty SMS to 1341.

 

Voice to Alfa: $0.11/min

 

Voice to other operators: $0.11+ 10 LBP

 

SMS: $0.05/160-character in Latin - $0.05/70-character in Arabic excluding VAT

 

International: $0.11/min + CTN* excluding VAT

 

CTN: Lebanese community telecommunication network. The cost of international calls is fixed by ministerial decree.

One of the following is needed:

  • ID
  • Valid Passport
  • Military Service Card
  • Army Reserve Card
  • Military Exemption Card

Please refer to the below to see what the required documents are for an Alfa Postpaid line.

 

For Lebanese Residents

ID, valid passport, Military Service Card, Army Reserve Card, or a statement from the military

Deposit of $100 when migrating from prepaid to postpaid, and $50 when purchasing a new postpaid line

 

For Foreign Residents

Valid Passport or Residence Permit

Deposit of $100 in case of line migration, or $50 in case of new postpaid line.

N.B.: if you don’t have a residence permit, please bring one of the following proof of residence:  Letter of Guarantee, deposit of $250 per line, Residence Certificate stamped by the mayor, water bill, PSTN, electricity bill (issued in your name), house lease contract, or house property deed.

Direct Debit at the bank is mandatory.

 

For the Foreign Non-Resident

Valid Passport

Deposit of $250per line

Direct Debit at the bank is mandatory.

 

Alfa Business required documents are:

Subscription Agreement: signed by the authorized person

Commercial circular: signature authorization not older than 1 year

Commercial register: stamped

Direct debit by the company name, signed by the authorized person and stamped

Identity Card of the authorized person

 

When an existing business customer is adding a line to their account, the commercial circular under DOC query should be verified to make sure that it's not older than 1 year, otherwise a new one should be provided.

 

One of the following Proofs of Residence of the authorized person (not older than 3 months):

  1. Residence certificate stamped by the mayor
  2. Residence permit
  3. Water, PSTN or electricity bill issued in the name of the customer
  4. House Lease contract or House Property Deed

 

One of the following documents is a must and should not be older than 3 months. Each should be in the name of the company:

  • Last electricity bill
  • Last OGERO fixed line bill
  • Justification of office rental
  • Proof of Office Property
  • VAT document

N.B: Foreign companies don't have commercial register and circular. They should provide a Factual Statement, signed and stamped by the Ministry of Commerce and Economy, in addition to the other formalities.

 If you have an Alfa Postpaid or Business line, you have to come in person to receive a new one.

One of the following must be presented:

Identity Card

Civil Record

Valid PassportLimited International Access

Lebanese Driver’s License

Lebanese Syndicate Card

University Card

Moreover, you can authorize someone on your behalf to replace the lost or stolen SIM card. The authorized person should hold his/her valid Identity Card along with an express delegation signed by you. In case of an Alfa Business line, the delegation must be stamped with the official company logo.

 

 If you hold an Alfa Prepaid line, you have to come in person to retrieve a new SIM card.

One of the following must be presented:

Identity Card

Valid Passport

Several questions will be asked to confirm your ownership. 

Cost:

  • SIM Replacement fee = $5.5 including VAT
  • SIM Replacement is free of charge in case of Rebranding.

 

If you lose your Alfa line while abroad, you are advised to notify us immediately through any of the below channels:

Helpline:+961 3 391111

Fax: +961 3 391109

Email: ALFA.CUSTOMERCARETEAM@alfamobile.com.lb

Limited International Access
The Limited International Access enables subscribers to make international calls. Subscription is free of charge. The limited access is $50. After 3 months, the $50 limit can be changed to $80.

Unlimited International Access
This service allows you to make international calls for an unlimited amount (80% of your deposit).


To activate the Unlimited International Access, you must submit a bank guarantee or a deposit of $750, along with a direct debit from the bank as a method of payment. The international LG subscription is free of charge and is activated within 24 hours.

Roaming
Subscription to the Roaming service is free of charge. You must submit a Letter of Guarantee or deposit of $1000/line, along with an automatic withdrawal. Make sure that we have an agreement with the country you are visiting.

SMS Roaming
Subscription is free of charge. Be sure that we have an agreement with the country you are visiting.
SMS roaming is activated by default on all postpaid users’ lines.

Regional Roaming
Subscription is free of charge.
Requirements:

  • Letter of Guarantee or deposit for an amount of $300/line
  • Automatic withdrawal

We have four bill cycles. Monthly subscriptions are always paid in advance. Consumption is paid as follows:

Bill cycle 8: Consumption between the 9th at 0:00 and 8th at 24:00 of each month

SMS bill will be delivered between the 10th and 11th of the month.

Bill cycle 15: Consumption between the 16th at 0:00 and 15th at 24:00 of each month

SMS bill will be delivered between the 17th and 18th of the month.


Bill cycle 22: Consumption between the 23rd at 0:00 and 22nd at 24:00 of each month

SMS bill will be delivered between the 24th and 25th of the month.


Bill cycle 25: Consumption between the 26th at 0:00 and 25th at 24:00 of each month

SMS bill will be delivered between the 27th and 28th of the month.

The Message Center should be entered on your mobile to enable sending SMS.
Go to Messages - Settings - Text message - SIM Message Center or Message Center - Message Center number: +9613488888

Simply send the commands to 1050 as per the below table:

Service name

SMS command

Prepaid

Postpaid

Mobile
Internet

Modify:
MMI<BUNDLE>

Instant Renew:
RMI
RMI<BUNDLE>

MBB

Modify:
MMBB<BUNDLE>

Instant Renew:
RMBB
RMBB<BUNDLE>

Our Helpline
You can contact our Helpline free of charge within Lebanon. Just dial 111 from any Alfa line.
If you are calling us from any other line, please dial 03 39 11 11.

Fax or e-mail
You can also reach us by fax at 03 39 11 09 or by email at alfa.customercareteam@alfamobile.com.lb.

Visits
Customers can visit Alfa premises for information, claims ,or modifications in the following cities:

Beirut:

Chevrolet Roundabout,
Palm Center

Jounieh:

Jounieh Highway,
Nehman Center, Near PHD

Tripoli Maarad:

Maarad Rachid Karameh walk,
Abraj al-Saaidi, opposite to Al-Nini Hospital

Tripoli Mina:

Tripoli-Beirut Highway,
Manal Building, GF, Near Ogero

Halba:

Maronites Street,
Makhoul Building, Near Ogero

Saida:

Al-Sharki walk,
Near Sarail Roundabout Al-Tajhiz Wa El-Bena'a Building

Nabatieh:

Habbouch Highway,
Haidar Building, Near First National Bank (FNB)

Chtaura:

Main Street,
El-Hayek Center, Near Green's Café

Batroun:

Thoum, 
Main Highway, next to Medco station

Dekwaneh:

Parallel Towers, 
Block A

 

Alfa website
www.alfa.com.lb 
 

Live Chat Support

24/7 Social Support

Talk to us on our social channels for online support.

Facebook
https://www.facebook.com/alfatelecommunications 

Twitter
http://www.twitter.com/Alfatelecom
 

The Alfa internet settings are as follows:

APN: alfa
Username: 
Password: 

You can get the internet settings by:

Clicking here
Sending“MI”,“WAP,” or “MBB” by SMS to 1019
Press *111# and yes
 

If you have an account in any bank on Lebanese territory, you can simply fill and sign the automatic withdrawal form (either simple or double) and send us our copy so we can apply it. Then your invoice will be debited straight from your account on a monthly basis.

The bill days for this payment method are the 8th, 15th, and 22nd of each month.
 

Automatic withdrawal

Bill day 8

Bill day 15

Bill day 22

Due by

23

30

06

BoB Finance, CashUnited, LibanPost & Online Money Transfer s.a.l (OMT) 

You can settle your monthly bill at any time of the day in all BoBFinance, CashUnited, LibanPost, and OMT branches across Lebanon. Contact the below numbers for more information:
For BoB Finance, call 1262 or visit www.bankofbeirut.com
For CashUnited call 01-390111 or visit www.cashunited.com 
For Libanpost, call 01/ 629 629 or visit www.libanpost.com.lb
For OMT, call 01-391000 or visit www.omt.com.lb.

The bill days for this payment method are the 8th, 15th, 22nd, and 25th of each month.
 

Bill Days

Bill day 08

Bill day 15

Bill day 22

Bill day 25

Due by

23

30

06

12

BoB Finance/CashUnited/LibanPost/OMT payments start date

12

19

26

29

BoB Finance/CashUnited/LibanPost/OMT payments end date

07

14

21

24

You are kindly advised to settle your bill before the due date in order to keep your line active.

Jibayat Domicile

Jibayat is a collection company that delivers invoices to Alfa clients and collects the duesat the same time. The dispatch rider visits the client according to your given address. The date of the invoice issue is the 25th and the client has a delay between the 5th and 19th of the following month. The amount must be paid directly to the dispatch rider and a receipt will be given on the spot.

To subscribe to services through SMS, send the service name command to 1050 as per the below table: 

Service name

SMS command

Prepaid

Postpaid

Alfa Service Box 4

SB4

Alfa Service Box 10

SB10

Alfa 4x4

A4

Start-Up

B45

Essential

B90

VIP

B185

Advice of Charge

AOC

Call Barring

CB

Call Divert

CD

Call Waiting

CAW

CLIP

CL

CLIP Alert

CA

CLIR + SOCLIR 1

CS1

CLIR + SOCLIR 2

CS2

International Access

LIA

Message Box Regular

MSB

Message Box Professional

MSBP

Mobile Internet

MI<bundle>

MBB

MBB<bundle>

Alfa 5*5

ND5

Alfa Anghami

A1 for 150MB
A2 for 750MB

BlackBerry Social

BS

BlackBerry Complete

BC

BlackBerry Prime

BP

BlackBerry Prime +

BPP

Pay As You Go

PAYG

SMS Roaming

SMSR

VIP

VIP

WAP

WAP

Invisible

IN

MB+ 70 MB

MBP

Credit limit is a monetary value that represents the monthly allocated unbilled airtime on your postpaid line (Minutes, SMS, and Extra MB). It represents the total amount you are allowed to spend on your line during a certain bill cycle. 

During the bill cycle, you will receive up to 3 SMS notifications about your consumption to help you keep track of your bill. 

You can also increase the credit limit by settling a deposit amount at any time by clicking here.

To keep track of your bill, download the Alfa Mobile Application and log in using your credentials.