Beirut - Lebanon, April 1, 2026: Alfa is dealing with ongoing developments on the network amid the current exceptional circumstances based on its 24/7 response plan with full commitment to ensuring service continuity for subscribers in close coordination with the Ministry of Telecommunications.
Network indicators, one month into the war, show a high level of operational and human responsiveness, as well as the ability to adapt to increasing challenges in order to meet citizens’ needs whether due to displacement or the significant rise in services usage, especially internet consumption.
Customer service indicators, for example, reflect a high level of readiness. Around 3,000 calls are handled daily via the 111 hotline. In March, more than 72,000 calls were handled through 111, in addition to over 80,000 transactions completed in Alfa stores, and more than 13,000 interactions with subscribers through digital support channels, including social media pages, live chat, and WhatsApp, all available round the clock.
Technically, the network recorded an overall annual increase of 29 percent in data consumption by the end of March 2026, and a monthly increase of 12 percent in March 2026 compared to February 2026. Significant growth has been recorded in several areas due to displacement. The Chouf district saw the highest rise in internet consumption at 101 percent, followed by Aley at 78 percent, Jezzine at 72 percent, Rashaya at 37 percent, Sidon at 32 percent, and Beirut at 21 percent, while Byblos and Batroun each recorded a 17 percent increase.
Alfa is keeping pace with these shifts through implementing several technical and operational measures on the network to ensure its readiness to absorb this growth while maintaining service quality and stability in areas with high displacement. Internet capacity and 3G/4G network capabilities have been reinforced in more than 114 sectors so far across sites, covering a large number of regions to ease congestion in high-usage areas. Work is also underway to gradually increase 3G/4G capacity in 110 additional sectors. National voice and data roaming services have also been expanded to cover wider areas.
In areas classified as high-risk, Alfa’s network has suffered direct damage. We are addressing these developments carefully and remain in continuous contact with military and security institutions to carry out necessary actions on the network when conditions allow, while prioritizing the safety of technical teams.
Alfa is also providing prepaid lines in sufficient quantities to meet market needs, all while ensuring digital readiness, as subscribers can rely on the Alfa app or website for self-services management when needed. The free 20GB eLearning bundle has seen strong uptake among students and teachers, who use it on weekdays between 7:30 a.m. and 2 p.m. via the Madristi platform and Microsoft Teams.
