About

A wide new range of BlackBerry plans is now available for Alfa Postpaid subscribers: 

• BlackBerry Prime+: With a capacity up to 1.5 GBs, users can configure up to 10 external email accounts and stream videos, as well as access social networking and instant messaging applications such as Facebook®, Twitter®, BlackBerry Messenger (BBM), Windows Live Messenger, and Yahoo Messenger
• BlackBerry Prime: With a capacity of 750 MBs, users can configure up to 10 external email accounts and stream videos, as well as access social networking and instant messaging applications such as Facebook®, Twitter®, BlackBerry Messenger (BBM), Windows Live Messenger, and Yahoo Messenger
• BlackBerry Complete: With a capacity up to 200 MBs, users can configure one external email account and stream videos, as well as access social networking and instant messaging applications, such as Facebook®, Twitter®, BlackBerry Messenger (BBM), Windows Live Messenger, and Yahoo Messenger
• BlackBerry Social: With a capacity up to 200 MBs, users can stream videos and access social networking sites such as Facebook®, Twitter®, BlackBerry Messenger (BBM), and WhatsApp

BlackBerry® 10 smartphones are not compatible with the current BlackBerry bundles. A Mobile Internet subscription is required. 

How Much It Costs

How to Subscribe / Unsubscribe

  To subscribe / unsubscribe to the BlackBerry service: 

• Click here
•  Alfa Mobile App
• Visit an of Alfa store
• Send an SMS to 1050 with:
  “BS” for BlackBerry Social 
  “BC” for BlackBerry Complete 
  “BP” for BlackBerry Prime 
  “BPP” for BlackBerry Prime+    

A confirmation SMS will be sent to you, informing you of the successful activation / deactivation of the service.

How To Check Your Consumption

• Online
• Alfa Mobile App
• Dial *11#
• Dial *111# and follow the steps

How to configure your e-mail? 

Option 1: Setting your e-mail account using your device 

Step 1: Verify your BlackBerry® smartphone is connected to the wireless network.
Step 2: From the home screen, go to “Setup.”
Step 3: Click “Setup Wizard.”
Step 4: Click “Email Setup.”
Step 5: In the Setup Wizard, select “I want to create or add an email address” and follow the wizard to open the email setup website on your device.
Step 6: If you agree to the legal terms and conditions, click “Yes” after the statement, “I have read and understood the end user agreement,” then click on the "I Agree" link.
Step 7: To associate an existing supported email address with your BlackBerry® device, fill in the email address information. Then click “Next,” then “OK.”
Step 8: To create a new email address for your device, click Create a BlackBerry® email address. Type your desired BlackBerry® email address and password. Confirm any additional information and click the OK link.
Step 9: To learn more about setting up email addresses or using the email setup website, click “Help.”
Step 10: To log out of the email setup website, click the [MENU] key and select “Close.”

Option 2: Setting your email account using your computer.

Step 1: Register the BlackBerry® smartphone over the wireless network. Navigate to your wireless service provider's BlackBerry® Internet Service from the Alfa account page at http://www.alfa.blackberry.com.
Step 2: Click “Create New Account Set Up.”
Step 3: Read the legal terms and conditions carefully, then select “Yes” and “I Agree.”
Step 4: Type the personal information number (PIN) and International Mobile Equipment Identity (IMEI) for your BlackBerry® smartphone, and click “Continue.”
Step 5: Type a user name and password, then click “Next.”
Step 6: Your BlackBerry® Internet Service account from Alfa is now set up. You may begin adding email accounts or creating a BlackBerry® email address.

Important To Know

Alfa only provides support for BlackBerry® service and devices excluding: 

• Any handhelds not manufactured by RIM or any applications or software developed by anyone else, including end users or third party vendors that run on RIM handhelds, or included as part of any third party handhelds
• Any BlackBerry Enterprise Server Software operating substantially in accordance with documentation supplied by Alfa
• Third party applications
  
  When you cancel a Blackberry service with freebie, the remaining MBs will be lost, and the service price is non-refundable.
  When you modify a service with MBs , your current service is cancelled (the remaining MBs will be lost) and charges for the new service will apply.

About

A wide new range of BlackBerry plans is now available for Prepaid subscribers: 

• BlackBerry Social: With a capacity up to 47 MBs / week, BlackBerry Social allows users to stream videos, and offers access to social networking applications such as Facebook®, Twitter®, BlackBerry Messenger (BBM), and WhatsApp
• BlackBerry Complete: With a capacity up to 47 MB / week, users can configure one external email account and stream videos, as well as access social networking and instant messaging applications such as Facebook®, Twitter®, BlackBerry Messenger (BBM), Windows Live Messenger, and Yahoo Messenger.
• BlackBerry Prime: With a capacity up to 175 MBs / week, users can configure up to 10 external email accounts and stream videos, as well as access social networking and instant messaging applications such as Facebook®, Twitter®, BlackBerry Messenger (BBM), Windows Live Messenger, and Yahoo Messenger
• BlackBerry Prime+: With a capacity up to 358 MBs / week, configure up to 10 external email accounts and stream videos, as well as access social networking and instant messaging applications, such as: Facebook®, Twitter®, BlackBerry Messenger (BBM), Windows Live Messenger, and Yahoo Messenger
   

How Much It Costs

BlackBerry 10 smartphones are not compatible with the current BlackBerry bundles. A Mobile Internet subscription is required

How to Subscribe / Unsubscribe

To subscribe / unsubscribe to the BlackBerry service: 

• Online
• Alfa Mobile App
• Dial *111# and follow the steps
• Call 1454 (free of charge)
• By SMS to 1050:
  - To subscribe, send B followed by the Example: BS for BlackBerry Social or BC for Complete - BP for Prime and BPP for Prime Plus

A confirmation SMS will be sent to you upon successful activation / deactivation of the service.

How To Check Your Consumption

• Online
• Alfa Mobile App
• Dial *11#
• Dial *111# and follow the steps

How to configure your e-mail? 

Option 1: Setting your e-mail account using your device 

Step 1: Verify your BlackBerry® smartphone is connected to the wireless network.
Step 2: From the home screen, go to Setup. 
Step 3: Click Setup Wizard. 
Step 4: Click Email Setup. 
Step 5: In the Setup Wizard, select "I want to create or add an email address" and follow the wizard to open the email setup website on your device.
Step 6: If you agree to the legal terms and conditions, click “Yes” after the statement, “I have read and understood the end user agreement,” then click on the "I Agree" link. 

Add or create a personal or work email address: 

Step 7: To associate an existing supported email address with your BlackBerry® device, fill in the email address information. Then click “Next,” then “OK.”
Step 8: To create a new email address for your device, click “Create a BlackBerry® email address.” Type your desired address and password. Confirm any additional information and click the “OK” link.
Step 9: To learn more about setting up email addresses or using the email setup website, click “Help.” 
Step 10: To log out of the email setup website, click the [MENU] key and select “Close.” 

Option 2: Setting your email account using your computer.

Step 1: Register the BlackBerry® smartphone over the wireless network. Navigate to your wireless service provider's BlackBerry® Internet Service from the Alfa account page at www.alfa.blackberry.com.
Step 2: Click “Create New Account Set Up.”
Step 3: Read the legal terms and conditions carefully, then select “Yes” and “I Agree.”
Step 4: Type the personal information number (PIN) and International Mobile Equipment Identity (IMEI) for your BlackBerry® smartphone, and click “Continue.”
Step 5: Type a user name and password, then click “Next.”
Step 6: Your BlackBerry® Internet Service account from Alfa is now set up. You may begin adding email accounts or creating a BlackBerry® email address.

Important To Know

• The service is not allowed during retention period
• You must recharge your line within the first 5 days of retention or else your Blackberry subscription will be cancelled
• If there are no sufficient credits available on the service renewal date, the service will be cancelled. Once you recharge your line, you need to re-subscribe to the service

BlackBerry® Package Price: 

The BlackBerry® Enterprise Service is available in two plans:

BlackBerry® 10 smartphones are not compatible with the current BlackBerry bundles. A Mobile Internet subscription is required. 

Kindly note that if Data Roaming is used while roaming, you will be charged according to the visited operator's tariffs. For more info on available countries and tariffs, just click here. 

For more info or to subscribe to the BlackBerry Enterprise Solution, just contact your Key Account Manager, or simply dial our free helpline at 111.
 

What is BlackBerry Enterprise Server Express? 

The BlackBerry® Enterprise Server Express is a secure, low cost software that gives an entire business the freedom to connect all its employees.

In fact, it enables businesses of any size to quickly and easily get started with the BlackBerry® solution. 

This software provides the kind of mobility, security, and manageability that makes Blackberry the pre-eminent mobile solution for businesses, but without licensing and software costs. 

It provides advanced BlackBerry® smartphone features at no additional software or user license fees, and works with any BlackBerry data plan. 

In other words, you can have access to your work email, calendar, contacts and more from your personal BlackBerry® smartphone. Plus, your IT department gets a BlackBerry wireless sync solution that is highly secure and manageable.

What are the requirements for BlackBerry® Enterprise Server Express? 

The software is available for free, with no additional hardware: http://na.blackberry.com/eng/services/business/server/express/ 

Companies can download and install it on their existing Microsoft Exchange (versions 2010, 2007, and 2003) or Windows Small Business Server (versions 2008 and 2003). 

If installed on the exchange server, it allows up to 75 users, however you can extend your network for up to 2,000 users if installed on a separate server.

Your IT administrator will then simply need to add your company email address and your BlackBerry® smartphone number into the system and you will be ready and set to go on any BlackBerry data plan. 

Am I going to have to pay an extra fee per month to use this? 

The software is free for all businesses and there is no software licensing cost or client access license fees. 

Plus, there is no additional cost on the BlackBerry Service subscription from Alfa. 

Alfa BlackBerry Enterprise Server Express support 

In case you wish to deploy the software at your end or need any additional assistance, simply call our free helpline at 111 or directly contact your Key Account Manager. 

The Alfa Team is always happy to support you. 

For more details on the BlackBerry Enterprise Server Express installation, kindly visit
http://na.blackberry.com/eng/support/software/express.jsp. 

What is BlackBerry® Internet Service? 

BlackBerry Internet Service is for individuals and more suitable for small companies who don’t have their own email server, but use POP3/IMAP email accounts. It is easy to setup and requires no installation. 

Main features: 

• Push-based email (integration of up to 10 mail accounts, including: POP3/ISP, IMAP, AOL Mail, Gmail, Yahoo!®, MSN, and Hotmail)
• Attachment viewing
• Data compression 
• Phone, SMS and MMS
• Internet Browsing
• Organizer/Calendar
• Social Networking (Facebook, WLM, Google Talk)

Why use BlackBerry? 

• All-in-one device
  A BlackBerry® smartphone is the full package: phone, email, SMS, MMS, browser, organizer, address book, media player, camera, chat messenger, and more.
• Easy to use
  For people who have never used a BlackBerry® smartphone before, you just need an hour or two to get familiar with it. With the menu key, you’re one step away from a system that always seems to know what you want to do.
• Always stay in touch
  The BlackBerry® solution is designed to be always on: always connected, to your work environment, the internet, and your personal email accounts.
• Security
  Data transmitted over the mobile network to your device is always secure with its 128-bit encryption.
• Be part of the BlackBerry® community
  When you buy a BlackBerry® smartphone, you will immediately become part of the community. Meet other users and join community websites that help you get the most out of your device.
• Battery life
  Your BlackBerry® smartphone’s battery life is exceptional. You can leave it turned on for days on Standby Mode and it will continue to do the job for you. Even in case you use the phone actively, you will notice the relatively long battery life. Not to mention that it charges quickly!

How do I subscribe?

To subscribe to BlackBerry service, postpaid subscribers can call our free help line at 111, while prepaid subscribers must call 1454. You can also subscribe on our website
Please make sure you have a legal BlackBerry® handheld with a valid serial number and PIN.

How would I be charged If I subscribe to BlackBerry® service during the month? 

It’s pro-rated for postpaid users (same applies for MB allocation). 
Prepaid subscribers will be charged on a weekly basis, where the service subscription fee will be deducted automatically from the available credit, unless the subscriber chooses to cancel the service before its renewal date. 
 

I am subscribed to BlackBerry Social. Can I configure my email?

No, BlackBerry Social subscribers can only benefit from BlackBerry Mail. 
 

Setting the connection between your computer and your BlackBerry smartphone

With BlackBerry® Desktop Software, you can easily synchronize your organizer, music, and media files from your computer to your BlackBerry smartphone. You can also keep up with contacts, calendar appointments, and more while providing an integrated group of applications that coordinates the link between your BlackBerry smartphone and personal/enterprise email accounts. 
To download, please visit http://na.blackberry.com/eng/support/.

How do I know if my BlackBerry device is SIM locked or not?

If you already have your own handheld, please insert your Alfa SIM card; if the device works properly (e.g. making a voice call), this means that your device is not SIM locked and you can use the service on it. 
 

Can I use the service abroad? 

Yes, but only if you are subscribed to both the Roaming and BlackBerry services, in addition to the Data Roaming service activated only upon your request. 
For more details on the Data Roaming service, different operators, and tariffs, click here. 

In case my BlackBerry Roaming service is activated, can I stop receiving e-mails when I’m abroad? 

Yes: Go to Options -> Mobile Network -> Data Service -> choose between (On, Off, or Off When Roaming), and all emails will stop being forwarded to your device. 
 

If I want to unsubscribe, what should I do? 

Postpaid subscribers can visit any Alfa Store or call 111.
Prepaid subscribers can call 1454 or visit our website > Manage Services 
 

Which browser should I use to access Alfa? 

We recommend you to use BlackBerry Browser or Browser to access the Internet. However, to access the Alfa WAP portal, we recommend you use Alfa Portal.
Please note that if you access the Internet through your Alfa Browser, you will be charged through your WAP package.
Please note that if you access the Internet through a third party or application or through PC, you will be charged through your GPRS package. 

If I am a BlackBerry® WAP user, how do I update my handset to the new Alfa WAP portal address? 

• Go to Options
• Select Advanced Options
• Select Host Routing Table
• Click the Menu key
• Select Register Now
   

Do I need to push a “pull” button to download emails? 

With BlackBerry, your e-mail is always synchronized. When you receive an email, it is immediately pushed to your mobile device. 

Can I forward, add, edit emails with attachments from my device?

Yes.

Can I download and view attachments on my device? 

Yes.

Which type of attachments can be viewed on my BlackBerry smartphone? 

• Microsoft Word (.doc)
• Microsoft Excel (.xls) 
• Microsoft PowerPoint® (.ppt)
• Adobe PDF (.pdf)
• Text (.txt)
• Images (.jpg, .bmp, .gif, .tiff)
• HTML (.html)
• Zip files (.zip)
• Media files (.wma, .mp3, .divx, .aac, etc.)
   

If I change my BlackBerry® device, will the service keep working properly on the new handset? 

Your BlackBerry device links to the BlackBerry® Internet Service. If you switch your device, you must update the device PIN & IMEI on the BlackBerry Internet Service web site or call Alfa customer care at 111. When you log in to the BlackBerry Internet Service web site, you must provide the new device PIN & IMEI. If you do not update the device PIN & IMEI, email messages continue to be sent to your previous device. 
 

Can I go back to my BlackBerry smartphone’s default settings? 

Yes, but before doing that be sure to back up any information on the device that you don't want to lose by using the BlackBerry Desktop Software.

• Go to Options
• Select Security Options
• Select General Settings
• Click the Menu key
• Select Wipe Handheld

What happens if the security code is entered incorrectly multiple times?

The handset will automatically perform a Wipe.
**When getting a used handset, wiping is recommended. 

What are BlackBerry Service Books? 

If you are experiencing difficulties sending or receiving email or problems related to browser functionality, try to send Service Books to your device.
In brief, it details how your BlackBerry will connect with RIM’s server and enables certain features that require a specific configuration.
To do so, initiate a hard reset by removing the battery while your device is on. Service Books will be sent to your device automatically. If the problem persists, please contact Alfa Customer Care at 111. 
 

How do I change the default email address on my device? 

• Go to Options
• Select Advanced Options
• Select Default Service
• Under Messaging (CMIME) select the email and a box will drop down listing all your email addresses
• Select the email address you want to become default
• Save and exit

I stopped receiving email. What’s wrong?

Step 1 - Check Network Indicator display; according to what is displayed, follow the steps: 
 In case it shows:

• EDGE / GPRS (in capital letters) -> service is correctly working on handset, go to Step 2
• edge / gprs (in lowercase letters) -> Go to Step 4
• GSM -> Restart the phone or go to Step 4
• SOS -> The handset is locked and not supported by Alfa
• OFF -> Go to Profile and change to another profile (other than Off or Phone Only)

Step 2 - Hard Reboot: 

• Remove the battery from the device
• Leave battery out for at least 30 seconds
• Replace the battery and let the device reboot

Step 3 - Register on Network: (if step one did not solve issue) 

• From the device, go to Options
• Select Advanced Options
• Select Host Routing Table
• Select menu, then Register Now

Step 4 - Call Service Provider: (if all of the above fail) 

Contact our helpline by calling 111 from any Alfa line or 03391111 from other operators.
Our customer service representatives are available 24 hours a day.
 

How do I add a Hotmail account to my device? 

Follow the instructions as they appear under the "Email Setup" section of Setup Wizard.

BlackBerry Social subscribers are not allowed to add a Hotmail account on their handsets.

How can I uninstall/Remove software from the handset?

Uninstalling software from the handset can be done in two ways:

• Choose the icon of the software to remove, press Menu, and then choose Delete
• Go to Options -> Advanced Options -> Applications. Select the application you wish to remove, press Menu, and then choose Delete
   

How to change the browser from Hotspot Browser (Wi-Fi) to another?

You should go to Options -> Advanced Options -> Browser and change the selection.
The different kinds that exist are:
Internet Browser -> BlackBerry Internet Service Browser
Hotspot Browser -> Wi-Fi or Wireless Browser
Alfa Portal -> WAP Browser 
 

How to separate SMS and email messages?

Go to Message -> Options -> General Options -> Change SMS & Email Inboxes -> Separate. 

How to change sound notifications of incoming emails or applications

Go to Profiles -> Advanced -> Choose the profile you wish to use -> Select the appropriate email / Applications -> Assign a ring tone and volume. 
 

Does the BlackBerry Internet Service support synchronization for Tasks, Calendars and Contacts?

Yes, but only when linking the handset to the computer with the specified USB cord and using the BlackBerry Desktop Manager. 

Where can I find trusted and tested software from Alfa to download on my BlackBerry handset?

Go to: 

• BlackBerry App World
   

Is the BlackBerry® Torch Handset compatible with Alfa network? 

Yes! You can enjoy browsing on the new generation of BlackBerry® handsets.

Important To Know

Alfa only provides support for the BlackBerry service and devices excluding: 

• Any handhelds not manufactured by RIM or any applications or software developed by anyone else, including End Users, or third-party vendors that run on RIM handhelds or included as part of any third-party handhelds
• Yahoo email accounts. They do not work currently since Lebanon is not an authorized country by Yahoo Inc. Yahoo.fr works with Alfa, while Yahoo.com needs additional subscription to Yahoo! Mail Plus service
• Third-party applications