The video call feature allows you to make and receive local video calls through your mobile phone. Dial the number by pressing the video call button and make sure that both you the and the receiving party have a 4G-network coverage.

How Much It Costs

Locall Calls

All prices above are VAT Excluded.
 

How To Subscribe

Video Call is active by default.

Important To Know

• Enabling / Disabling the Video Call is performed through the handset
• The call cannot be established as a voice call first and then switched into a Video Call
• VIP code, Call Waiting / Hold, Conference Multiparty are not compatible with Video Call

The Call Divert service allows you to divert the incoming calls from your mobile to another Lebanese number (mobile number or fixed-line).

How It Works

How Much It Costs

Subscription fees: Included within the VPN package
Call diverted to a fixed or mobile line is billed per minute according to the corporation plan

All prices above are VAT Excluded.

How To Subscribe

Call Divert is included within the VPN package and cannot be cancelled.

Important To Know

• Calls redirected to Clip Alert are free of charge
• In case of roaming, subscriber can still divert his calls from abroad
• Call Divert is incompatible with Call Barring service; they cannot be activated at the same time

Call Waiting and Conference Calls allow you to put your correspondent on hold to answer another call or engage in conference calls with two or more people at the same time.

How It Works

A number starts by calling the B number, puts him on hold, calls the C number, and finally presses merge all calls from the device.

How Much It Costs

Subscription fees: Free of charge.

How To Subscribe

Call Waiting and Conference Calls are included within the VPN package and cannot be cancelled.

Important To Know

The caller will be charged for all calls performed on his device

Clip Alert service allows the subscriber to receive an SMS notification, revealing the caller’s number along with the date and time, in case of missing a call.

How It Works

How Much It Costs

Subscription fee: Included within the VPN package
 

How To Subscribe

Clip Alert is included within the VPN package and cannot be cancelled.

Important To Know

• In case of roaming, the subscriber can still divert his calls to 1344 and receive SMS notifications.

Call Barring allows you to prevent any incoming or outgoing call, by inserting a specific codes on your device, so you can control your expenses (especially while roaming).

How It Works

How Much It Costs

*All prices above are VAT Excluded

How To Subscribe

The administrator can subscribe/unsubscribe:

• Online
• Call 111 (from the administrator number)
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

Important To Know

• Call Barring is prorated on entry and exit.
• Call Barring is incompatible with Call divert.
• You can schedule the activation or deactivation of the Call Barring Online; up to the next 3 months.

Private Number service allows you to control the display of your number during each call; you can decide to show your number or hide it.

How It Works

There are two types of subscriptions to this service:

• When using  PN1, your mobile number is hidden by default on the screen of the correspondent. You can choose to show your number by dialing *31# before the number you are calling or by referring to your mobile phone settings
• When using  PN2, your mobile number is displayed by default on the screen of the correspondent. You can choose to hide your number by dialing #31# before the number you are calling

How Much It Costs

*All prices above are VAT Excluded

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

• Online
• Call 111 (from the administrator number)
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

Important To Know

• You can schedule the activation or deactivation of the Private Number service Online; up to the next 3 months
• Private Number service does not support SMS. Subscribers cannot hide their number while sending SMS
• Caller ID should be set by network in the phone settings in order to benefit from the Private Number service

The Twin service allows you to hold two SIM cards with two different numbers! What’s cool about this service is that only the main number is displayed.

• Twin subscribers get 60 free minutes a month
• Customers can only receive Twin’s SIM card from any Alfa store

How It Works

The Private Number service is mandatory and free on the twin card, so the twin number cannot be called.
Calls diverted from the main number to the twin are done automatically and free of charge if:

• There is no answer on the main number after 15 seconds
• The main number is out of reach, busy or the call rejected

The main number can call Twin (only if diverted calls is activated) by dialing its own number.
Tariff per minute will follow the price per corporation.

How Much It Costs

*All prices above are VAT Excluded

How To Subscribe/Unsubscribe

Twin Card can be activated / deactivated upon Administrator’s request.

Important To Know

• The Twin number will be added on the main’s contract number, thus the same mode of payment will apply on both numbers
• VIP, Clip Alert and Mobile Internet services could not be activated on the Twin number
• Twin cannot be called directly
• Once principal is temporary suspended, the Twin will be suspended as well, and the principal will be charged $4 VAT excluded per month
• Twin can only be suspended as lost reason
• If Twin is abroad, the user of Twin can make and receive calls/SMS, the diverted calls of (incoming calls to principal) will be active, and roaming tariffs will apply on the incoming  and outgoing calls

  - If Principal is abroad, Twin will remain active in Lebanon only for outgoing calls, and divert from principal to Twin will function once the principal is switched off.
    Twin calls Principal as if in Lebanon and will be billed as a local call while Principal pays “incoming call” roaming tariffs apply.
    In case Principal wants to call TWIN, he should switch off the Principal number and call himself from another number, both can communicate via SMS.

  
  - If both are abroad, calls from Principal to Twin cannot be diverted, and Principal cannot call the Twin number; Twin can call principal and roaming Tariffs apply.
    In case the principal wants to call the TWIN, he should switch off the principal number and call his number from another number, both can communicate via SMS.

VIP service allows subscribers to filter their incoming VOICE and VIDEO calls (Local & International) for extra privacy.

How It Works

• Log in to the VIP Section to manage your VIP
• Access PIN codes and follow the instructions to set the time/date intervals for each number from the lists
• These intervals can be edited anytime
• The list of numbers can be filtered by voice and video calls depending on your preference

How Much It Costs

*All prices above are VAT Excluded

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

• Online
• Call 111 (from the administrator number)
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

Important To Know

• You can schedule the activation or deactivation of the VIP service Online; up to the next 3 months
• You can add up to 10 numbers under one of the list (can call me and cannot call me)
• You can add country code to filter calls from certain countries, you can also control the time and date
• You can Filter both voice or video calls
• You can Block calls from private numbers
• You can Block SMS notifications
• VIP is incompatible with CashIn service

Clip service allows you to view the number of the person calling you.
The incoming call appears on your mobile screen before you answer the call. If your correspondent is a fellow network user, his/her extension number will appear on your screen.

How Much It Costs

Clip service is included within the VPN package.

How To Subscribe

Clip service is active by default and it is included witahin the VPN package.

Nametag is a service that let your callers/ customers reach you easily.
Starting $5/ month, you can choose a memorable and easy Nametag replacing your 8-digit mobile number based on your business, your service or your brand name for your customers to contact you.

Terms and conditions apply


How is Name Tag necessary for your business growth?

• EASY TO DIAL:
  Calling a Name Tag is easy. Simply dial the hashtag ‘#’ then find the number that corresponds to the letter you want to dial, and just press it once.

• TAKE ADVANTAGE OF YOUR AUDIENCE’S NATURAL ABILITY TO RECALL WORDS MORE EASILY THAN NUMBERS:
  By choosing a Name Tag based on your business, your service and your brand name, you can incorporate it into your advertising and increase the chances of customers calling you first.

• CLEARER BRANDING, MORE CALLS, MORE SALES:
  Name Tag conveys your message, increases your brand awareness, customer engagement, sales opportunities and ultimately your revenue.

How Much It Costs
Nametags monthly subscription fee vary according to character’s number and category

*Prices are VAT excluded

How To Subscribe/Unsubscribe
Send an e-mail to alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address, ask for the Name Tag you wish to book, make sure it’s available and activate it on your Alfa line.
Example: to activate the Nametag “Flight” send #FLIGHT by SMS to 1434. To deactivate it send DEL#FLIGHT by SMS to 1434

Important To Know

• The service is renewed automatically every 30 days
• NameTag, ranging from 3 to 20 characters, are limited in quantity. Reservation is not allowed and are served on a first-come-first-served basis
• You can activate multiple Name Tags on a line
   

With Caller ID, identify your callers before answering your phone and without the need to be connected to the internet or to install any application.

How Much It Costs

*All prices above are VAT Excluded.

How To Subscribe
The admin can activate the service by:

• Dialing 111 from his own number for free
• Sending an e-mail to alfa.customercareteam@alfamobile.com.lb from the authorized email

Manage your caller ID profile

• Change your name: Once subscribed to the service, you can change your name that gets displayed to your call recipients by sending CN followed by the new name to 1024 or by dialing *111# and follow the steps
• Add/remove your number: you can remove your name from the database by:

  - Sending an SMS to 1024 including UN
  - Dialing *111# and following the steps
You can re-add your number to the database by sending LN to 1024

Important To Know

• The price of the service will be charged to your Alfa bill
• The chosen bundle is automatically renewable at the end of its validity date unless the service is cancelled
• Validity date is independent from bill cycle and is as per chosen package
   

Other services

This free service allows you to make and receive International calls.

How it works

• Unlimited International Access allows you to make International calls up to $600. A deposit of $50 is needed.
   

How Much It Costs

Free of charge. Click here to access the tariffs (peak & off-peak) .

How to Subscribe/Unsubscribe

Only administrators can subscribe/unsubscribe the service:

• Call 111 from the administrator number
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

With the Roaming service, you can use your Alfa number in all countries that have International roaming agreements with us. Visitors to Lebanon will also be able to use their GSM card.

 

How it works

To date, our Roaming option is available with 160 operators in more than 90 countries. Thanks to the Roaming service, you can use your mobile line to make and receive calls while aborad. To benefit from this roaming option, all you have to do is insert your Alfa card in a compatible mobile phone.
N.B.: While roaming, you can choose to forward calls to 1344 (Clip Alert).

How Much It Costs

Free of charge.
For roaming tariffs, Click here. 
 

How to subscribe/unsubscribe

The administrator can subscribe/unsubscribe:
• Call our helpline 111
• Visit any Alfa Store
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

-To Subscribe you will need:
• A Deposit of $300 is mandatory

Using Roaming

For tariffs in each country, please click here.

Roam Onboard 

Stay connected in the air and at sea! Roaming Onboard allows you to make and receive calls, send and receive SMSes, and browse the internet onboard while travelling on specific airlines or ships.

On Planes 

For more details on Airway coverage and Flight Route, click here.

On Ships 

For a full list of cruises, click here.
For more details on Roaming Onboard tariffs, kindly click here and select On Board as a country

Regional Roaming allows you as an Alfa Postpaid subscriber to stay connected and reachable while traveling in Saudi Arabia or the United Arab Emirates.

How It Works

It is automatically activated upon entering both countries and deactivated whenever you leave. With this service, calls can only be made locally and to Lebanon, unless International Access is activated, making international calls possible.

How Much It Costs

Free of charge.

How to Subscribe/Unsubscribe

• Call our helpline 111
• Visit any Alfa Store

Important To Know

• Direct debit is not mandatory for regional roaming activation.
• 300$ deposit is mandatory regardless of the payment method and customer history.
• When roaming, you pay for incoming calls.

The Detailed Bill allows the subscriber to obtain a detailed information of the outgoing events done during the month (including Data / SMS / Voice / Etc.)

How It Works

The Detailed Bill lists all the following information:

• Monthly subscription fee
• Subscriptions
• Date and hour of calls
• Dialed numbers
• Length of calls
• Radio cost, pertaining to the mobile part of your call
• Telecom cost, pertaining to the fixed part of your call
• Date, time and telephone number which SMSes were sent to, along with their cost

How To Subscribe/Unsubscribe

Detailed Bill is included within the VPN package and cannot be cancelled.
 

How Much It Costs

Detailed Bill is included within the VPN package.
 

Important To Know

• In order to change the e-mail address, a written request must be sent to Alfa either through fax (03-391109) or at POS signed by the authorized person whose name is mentioned in the commercial circular and stamped by the company (if the stamp exists on the commercial circular)
• The detailed bill is sent in English

Get your SIM cards, to connect all of your devices (laptop, tablet…) to your existing Alfa mobile internet bundle on your Business line.

Head to any Alfa store now to reclaim your FREE Twin Data Cards and subscribe for $0.67.

How Much It Costs

Subscription fee:$0.67 /Month (VAT excluded).


How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

• Call 111 (from the administrator number)
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

How To Check Your Consumption

• The Primary SIM can check his own consumption and the twin SIMs separately by:
  - Dialing *11#
  - Dialing *111#
   
• Each Twin-data Card can check the overall consumption of all the SIMs by:
  - Dialing *11#

Important To Know

• You have to be subscribed to any Mobile internet data bundle in order to activate the Twin Data Cards service
• The twin SIM cannot use extra MBs; only the primary user can renew or consume extra MBs at the rate related to his bundle
• The twin cards follow the same validity and lifecycle as the primary SIM
• The twin SIM does not support calls nor SMS
• All users will be consuming from the same active bundle on a first come, first served basis, without predefined quota
• No bill will be issued to the Twin data cards; the monthly subscription fee will be charged to the Alfa Postpaid number bill

One data bundle, multiple users! U-share is a great way to share your MBs on all of your devices (phones, tablets, dongles, and routers) and with other subscribers as well.

How It Works

Starting from the 20GB bundle, the administrator (primary account user) can share the bundle with up to 7 secondary users. The administrator or any other number in the fleet can be the main number.
And secondary accounts can benefit from the shared bundle MBs assigned by the primary account user (renewable on the line’s bill cycle).

How Much it Costs

• Subscription fee: free of charge
• Main number will be charged upon Mobile Internet bundle activated
• Secondary will be charged $0.67/month (VAT Excluded)

How To Subscribe/Unsubscribe

Only the administrator can subscribe/unsubscribe:

• Online
• Call 111 from the administrator number
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address
• Secondary account users can confirm their subscription to U-share by sending an SMS to 1323 within 24 hours only after receiving an SMS invitation from the primary user

How To Check Your Consumption

Main and Secondary lines can check their consumption through:

• Online
• Alfa Mobile application
• Dial *111# and follow the steps

Important To Know

• To schedule the activation, deactivation or modification of the Mobile Internet Online up to the next 3 months you have to Cancel the U-share first
• MI Bundle is prorated on activation but not prorated on deactivation or modification; all remaining MBs will be lost and the bundle price is non-refundable
• Only account administrators are eligible to manage and modify subscriptions, Click here to manage the shared bundles
• Secondary account users can confirm their subscription to U-share by sending an SMS to 1323 (within 24 hours) only after receiving an SMS invitation from the primary user
• U-share cancellation is effective immediately for secondary account users
• Secondary account users can either subscribe to U-share or Mobile Internet bundle (upon subscribing to U-share, any active data bundle will be cancelled except for BlackBerry service)
• Extra MB consumption is not allowed to secondary users
• If Secondary is a Postpaid MBB and cancels his sharing; MBB subscriber should activate any data service within 4 months or the line will be cancelled

AlfaNet consists of a subscription-based fast internet connection that can be used at your home or office, at a discounted price up to 45% . This service is available through a dedicated data SIM locked to an electricity powered, 32 users, 4G+ routers.

Bundles for Business

*All prices above are VAT Excluded

How Much It Costs

How to Subscribe/ Unsubscribe

The admin can activate the service by Sending an e-mail to alfa.customercareteam@alfamobile.com.lb from the authorized email
 

How to activate Auto Data Renewal

When you activate Auto Data Renewal, the Alfanet bundle gets automatically renewed each time it is fully consumed.

• Online

How to check your consumption

• Online

For Router specs CLICK HERE
NOTE: Routers are Alfa Carrier-locked and SIM locked.

Important to know

• If all your MBs are consumed before the renewal date; you can renew your bundle on the spot Online. Extra MBs consumption is not available
• When the bundle subscription expires, remaining MBs, if any, will be lost
• SMS notifications will be sent to a secondary number (it can be an Alfa or a non-Alfa number)
• If you cancel your bundle during its validity, it will be cancelled immediately

Data Pay As You Go service allows subscribers in a flexible way to access the internet on the phone without any preliminary subscription fee!
PAYG is charged based on the data consumption/MB only.

How It Works

Data Pay As You Go will work once Mobile Internet settings are enabled.

How Much It Costs

• Subscription fee: free of charge
• Price per MB according to the corporation plan

*All prices above are VAT Excluded.
 

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

• Online
• Call 111 from the administrator number
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

Important To Know

• PAYG is not LTE enabled
• You can schedule the activation or deactivation of the Data pay As You Go Online; up to the next 3 month
• PAYG can be activated with Mobile Internet, however the system will be using the MBs pertaining to the MI bundle

Enjoy 5GB for 30 days between 1AM and 6AM.

 

How Much It Costs

Subscription fee: 5GB for $1.67/30 days. (VAT Excluded)

How to Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

• Call 111 (from the administrator number)
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

How To Check Your consumption

• Online
• Alfa Mobile App
• Dial *11#
• Dial *111# and follow the steps

Important to know 

• You can schedule the activation, deactivation or modification of Alfa 5X5 Online; up to the next 3 months
• The bundle is automatically renewed every month
• The price of the bundle will be added to your Alfa bill
• In case you consumed all of your data before the renewal date you can immediately renew your subscription 
• You can cancel your subscription at any time using the same channels of the initial subscription 
• Your Data for this bundle cannot be transferred nor shared
• Your Data for this bundle can only be used locally
• There is no extra consumption on this bundle
• Your remaining data will be depleted upon expiry date

If you have low data usage needs for a multiple number of lines, the Business Data Sharing is your most convenient solution.
You can choose one of the below three bundles that suits your needs.
 

How Much It Costs

The subscription fee for the new acquired business lines: Free of charge for the first 3 months; after that period, same rules apply as existing lines.

*All prices above are VAT Excluded.
** The minimum number of new business lines purchase required to get the offer.

How To Subscribe/Unsubscribe

Contact your dedicated Account Manager

How To Check Your Consumption

• Online
• Dial *11#
• Dial *111# and follow the instructions
  
   

Important To Know

• Each offer will be renewed automatically every month
• The administrator can benefit from more than one offer
• The same business line cannot be sharing 2 data bundles at the same time
• The administrator could share data with the existing business lines under the same corporate or with the new acquired business lines
• Any cancelation of the new lines will be subject to penalty if done during the 1st year activation period
• Data can only be used locally
• All remaining data if any will be accumulated to the next bill cycle. The remaining data will be used after data bundle depletion
• In case of data bundle depletion; users could:
  - Not use extra MBs
  - Renew or subscribe to a new Business Data Sharing offer
  - Remove a business line from the sharing list and activate a data bundle instead

Stay connected with your family and friends with the WhatsApp bundle 300MB for all prepaid, postpaid and business subscribers.

How Much It Costs

Subscription fee: $1.67/month (VAT Excluded)

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

• Call 111 (from the administrator number)
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address
   

How To Check Your Consumption

• Dial *11#
• Dial *111# and follow the steps
   

Important To Know

• The service validity will follow the bill cycle
• You can activate any data bundle while you are subscribed to the WhatsApp service
• Contact your Administrator to upgrade your WhatsApp bundle from ($0.67/100MB) to ($1.67/300MB)
• Your WhatsApp consumption will be deducted from your WhatsApp bundle;
  if all MBs are consumed, the usage will be deducted from any other data bundle you are subscribed to

Choose from our range of 4G+ Mobile Internet bundles and stay connected to fast internet wherever you are.

How It Works

• To benefit from the 4G LTE network, make sure that your device is compatible and you have switched your current SIM card to a 4G enabled SIM
• To switch your SIM, please visit the nearest Alfa Store

 
How Much It Costs

All prices above are VAT Excluded. In addition, Alfa reserves the right to make any changes to its tariffs at any time without prior notification

How to Subscribe/Unsubscribe

Only administrators can subscribe/unsubscribe the service:

• Online
• Call 111 from the administrator number
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

How To Check Your Consumption

• Online
• Dial *111#
• Dial *11#
• Alfa Mobile App

Important To Know

• You can schedule the activation, deactivation or modification of the Mobile Internet Online; up to the next 3 months
• Mobile Internet is prorated on activation but not prorated on deactivation or modification; all remainig MBs will be lost and the bundle price is non-refundable
• SMS Notifications will be sent upon reaching 50%, 80% and 100% of the allocated MBs except for first subscription
• If you want to use the internet on your mobile while abroad, you need to subscribe to Data Roaming
  For more details on our Data Roaming service and similar information, just click here!

To Fix Your Connection Problem:

• Mobile Internet Solutions

To have an estimation of your data usage click here Usage Simulator

The music you love, anytime, anywhere! Alfa has teamed up with Anghami to bring you two music bundles, so you can listen, stream, and download the music you love at a lower data rate. 

How It Works

• Subscribe to one of Anghami music bundles
• Install Anghami Mobile Application http://anghami.com/getapp (free of charge) available for the following OSs: Apple (iOS), Android and Windows
• Login using Facebook account or create an Anghami user ID

How Much It Costs

*All prices above are VAT Excluded.

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

• Online
• Call 111 (from the administrator number)
• Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address

How To Check Your Consumption

• Online
• Alfa Mobile Application
• Dial *11#
• Dial *111# and follow the steps

Important To Know

• It is worth noting that Universal Music Group, UMG content is only accessible as a 30-second preview.
• You can schedule the activation, deactivation or modification of Alfa Anghami Online; up to the next 3 months.
• Alfa Anghami will be automatically renewed on your bill cycle.
• When you first log in, turn off the WiFi and login using Alfa network.
• The MBs allocated to Alfa Anghami can only be consumed inside the Anghami app.
• When subscriber reaches the Anghami music bundle limit, he will start consuming extra MB related to Anghami music bundle, unless he is subscribed to any existing data plan or freebies.
• Alfa Anghami subscribers can modify the bundle they are subscribed to at any time.
• When you cancel your Alfa Anghami, the remaining MBS will be lost, and the bundle price is non-refundable.
• When you modify your Anghami Bundle, your current service is cancelled (the remaining MBs will be lost) and charges for the new service will apply.