Business

Business Services

About

With the Roaming service, you can use your Alfa number in all countries that have international roaming agreements with us. Visitors to Lebanon will also be able to use their GSM card.


How it works
To date, our Roaming option is available with 160 operators in more than 90 countries. Thanks to the Roaming service, you can use your mobile line to make and receive calls in the USA. To benefit from this roaming option, all you have to do is insert your Alfa card in a mobile phone compatible with the PCS 1900 Network. 

 

Using Roaming
For tariffs in each country, please click here.

 

Roam Onboard 
Stay connected in the air and at sea! Roaming Onboard allows you to make and receive calls, send and receive SMSes, and browse the internet onboard while travelling on specific airlines or ships.

 

On Planes 

Operators

Roaming Features

Airlines
OnAir

 

Data

- Qatar Airways

- TAP (Portugal)

- Ryanair

- Wataniya Airways

- Royal Jordanian Airlines

- BA (British Airways)

- Saudi Arabian Airlines

- Oman Air

- EgyptAir

- AirAsia

AeroMobile Voice and SMS

- Emirates

- Malaysia

For more details on Airway coverage and Flight Route, click here.

 

On Ships 

Operators Roaming Features Ships
TIM Maritime Voice, SMS, and Data

- MSC

- COSTA

- SNAV

- FINNLINES

For a full list of cruises, click here.
For more details on Roaming Onboard tariffs, kindly click here and select On Board as a country

About
This free service allows you to make and receive international calls.


How does it work?
Two options are available:

  • Limited International Access allows you to make international calls up to $50 (or $80 depending on certain criteria). This option is active by default.
  • Unlimited International Access allows you to make international calls up to $600. Either a bank guarantee or a deposit of $750 is needed.
     

How much is it?
In 2007, the Ministry of Telecommunications reduced international call tariffs for fixed and mobile lines. Click here to access the tariffs (peak & off-peak) for limited and unlimited options.

For any assistance, call the Alfa Helpline by dialing 111. 

About

Data Pay As You Go service allows subscribers in a flexible way to access the internet on the phone without any preliminary subscription fee!
PAYG is charged based on the data consumption/MB only.

 

How It Works

Data Pay As You Go will work once Mobile Internet settings are enabled.

 

How Much It Costs

  • Subscription fee: free of charge
  • Price per MB according to the corporation plan

Prices

Small Corporation

Medium Corporation

Large Corporation

Price* per Corporation

$0.1275/MB

$0.1275/MB

$0.12/MB

*All prices above are VAT Excluded.
 

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

 

Important To Know

  • PAYG is not LTE enabled
  • You can schedule the activation or deactivation of the Data pay As You Go Online; up to the next 3 month
  • PAYG can be activated with Mobile Internet, however the system will be using the MBs pertaining to the MI bundle

About

The Mobile Internet service is available in different and upgraded data bundles to satisfy the extensive needs of business subscribers. With the wide range of Mobile Internet bundles, you can access emails, and web while on the move. 

 

How It Works

  • To benefit from the 4G LTE network, make sure that your device is compatible and you have switched your current SIM card to a 4G enabled SIM
  • Check the compatible handsets
  • To switch your SIM, please visit the nearest Alfa Store


 
How Much It Costs

Data Bundle

Price Per Corporation

 

Small - Medium
5-20 / 21-50

Large
51+

500 MB

$8.50
$0.085/MB

$8
$0.080/MB

1.5 GB

$14.45
$0.068/MB

$13.60
$0.064/MB

5 GB

$19.55
$0.06/MB

$18.40
$0.056/MB

10 GB

$25.50
$0.06/MB

$24
$0.056/MB

20 GB

$38.25
$0.051/MB

$36
$0.048/MB

25 GB

$47.6

$0.051 MB

$44.80

$0.048/MB

30 GB

$56.95
$0.042/MB

$53.60
$0.040/MB

40 GB

$68
$0.042/MB

$64
$0.040/MB

50 GB

$85

$0.042/MB

$80 

$0.040/MB 

70 GB

$95.20

$0042/MB

$89.60

$0.040/MB

100 GB

$110.50
$0.040/MB

 

200 GB $195.50
$0.040/MB
 

All prices above are VAT Excluded. In addition, Alfa reserves the right to make any changes to its tariffs at any time without prior notification

 

How to Subscribe/Unsubscribe

Only administrators can subscribe/unsubscribe the service:

 

How To Check Your Consumption

 

Important To Know

  • You can schedule the activation, deactivation or modification of the Mobile Internet Online; up to the next 3 months
  • Mobile Internet is prorated on activation but not prorated on deactivation or modification; all remainig MBs will be lost and the bundle price is non-refundable
  • SMS Notifications will be sent upon reaching 50%, 80% and 100% of the allocated MBs except for first subscription
  • If you want to use the internet on your mobile while abroad, you need to subscribe to Data Roaming
    For more details on our Data Roaming service and similar information, just click here!

 

To Fix Your Connection Problem:

 

To have an estimation of your data usage click here Usage Simulator

 


 

About

Stay connected with your family and friends with the WhatsApp bundle 300MB for all prepaid, postpaid and business subscribers.

 

How Much It Costs

Subscription fee: $5/month (VAT Excluded)

 

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

How To Check Your Consumption

  • Dial *11#
  • Dial *111# and follow the steps
     

Important To Know

  • The service validity will follow the bill cycle
  • You can activate any data bundle while you are subscribed to the WhatsApp service
  • Contact your Administrator to upgrade your WhatsApp bundle from ($2/100MB) to ($5/300MB)
  • Your WhatsApp consumption will be deducted from your WhatsApp bundle;
    if all MBs are consumed, the usage will be deducted from any other data bundle you are subscribed to

About

Get your FREE SIM cards, to connect all of your devices (laptop, tablet…) to your existing Alfa mobile internet bundle on your Business line.

Head to any Alfa store now to reclaim your FREE Twin Data Cards and subscribe for $2.

 

How Much It Costs

Subscription fee:$2 /Month (VAT excluded).


How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:



How To Check Your Consumption

  • The Primary SIM can check his own consumption and the twin SIMs separately by:
    - Dialing *11#
    - Dialing *111#
     
  • Each Twin-data Card can check the overall consumption of all the SIMs by:
    - Dialing *11#


Important To Know

  • You have to be subscribed to any Mobile internet data bundle in order to activate the Twin Data Cards service
  • The twin SIM cannot use extra MBs; only the primary user can renew or consume extra MBs at the rate related to his bundle
  • The twin cards follow the same validity and lifecycle as the primary SIM
  • The twin SIM does not support calls nor SMS
  • All users will be consuming from the same active bundle on a first come, first served basis, without predefined quota
  • No bill will be issued to the Twin data cards; the monthly subscription fee will be charged to the Alfa Postpaid number bill

About

If you’re an Alfa Prepaid, Postpaid, corporate, and MBB subscriber, you can enjoy the Alfa 5x5, every day between 1 AM and 6 AM (renewed monthly). 

 

How Much It Costs

Subscription fee: 5GB for $5/month. (VAT Excluded)

 

How to Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

 

How To Check Your consumption

 

Important to know 

  • You can schedule the activation, deactivation or modification of Alfa 5X5 Online; up to the next 3 months
  • The bundle is automatically renewed every month
  • The price of the bundle will be added to your Alfa bill
  • In case you consumed all of your data before the renewal date you can immediately renew your subscription 
  • You can cancel your subscription at any time using the same channels of the initial subscription 
  • Your Data for this bundle cannot be transferred nor shared
  • Your Data for this bundle can only be used locally
  • There is no extra consumption on this bundle
  • Your remaining data will be depleted upon expiry date

 

About

One data bundle, multiple users! U-share is a great way to share your MBs on all of your devices (phones, tablets, dongles, and routers) and with other subscribers as well.

 

How It Works

Starting from the 20GB bundle, the administrator (primary account user) can share the bundle with up to 7 secondary users. The administrator or any other number in the fleet can be the main number.
And secondary accounts can benefit from the shared bundle MBs assigned by the primary account user (renewable on the line’s bill cycle).

 

How Much it Costs

  • Subscription fee: free of charge
  • Main number will be charged upon Mobile Internet bundle activated
  • Secondary will be charged $2/month (VAT Excluded)

 

How To Subscribe/Unsubscribe

Only the administrator can subscribe/unsubscribe:

  • Online
  • Call 111 from the administrator number
  • Send email: alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address
  • Secondary account users can confirm their subscription to U-share by sending an SMS to 1323 within 24 hours only after receiving an SMS invitation from the primary user

 

How To Check Your Consumption

Main and Secondary lines can check their consumption through:

 

Important To Know

  • To schedule the activation, deactivation or modification of the Mobile Internet Online up to the next 3 months you have to Cancel the U-share first
  • MI Bundle is prorated on activation but not prorated on deactivation or modification; all remaining MBs will be lost and the bundle price is non-refundable
  • Only account administrators are eligible to manage and modify subscriptions, Click here to manage the shared bundles
  • Secondary account users can confirm their subscription to U-share by sending an SMS to 1323 (within 24 hours) only after receiving an SMS invitation from the primary user
  • U-share cancellation is effective immediately for secondary account users
  • Secondary account users can either subscribe to U-share or Mobile Internet bundle (upon subscribing to U-share, any active data bundle will be cancelled except for BlackBerry service)
  • Extra MB consumption is not allowed to secondary users
  • If Secondary is a Postpaid MBB and cancels his sharing; MBB subscriber should activate any data service within 4 months or the line will be cancelled

About

AlfaNet consists of a subscription-based fast internet connection that can be used at your home or office, at a discounted price up to 45% . This service is available through a dedicated data SIM locked to an electricity powered, 32 users, 4G+ routers.


 

Bundles for Business

AlfaNet bundles

Prices*

25GB

$30

50GB

$55

100GB

$100

150GB

$150

200GB

$180

300GB

$240

400GB

$320

*All prices above are VAT Excluded

 

 

How Much It Costs

Router

Free router granted with a one year commitment covering its cost $125 excl. VAT *

SIM

Free of charge

Bundles Validity

Following your bill’s cycle

SIM Lifetime

NA

* In case you wish to cancel the line before the end date of the contract, a cancellation fee will be applied that will be equivalent to the total router price divided by 12 months and then multiplied by the number of remaining months.


 

How to Subscribe/ Unsubscribe

The admin can activate the service by Sending an e-mail to alfa.customercareteam@alfamobile.com.lb from the authorized email
 

 

How to check your consumption


 

Important to know

  • If all your MBs are consumed before the renewal date; you can renew your bundle on the spot Online (hyperlink). Extra MBs consumption is not available
  • When the bundle subscription expires, remaining MBs, if any, will be lost
  • SMS notifications will be sent to a secondary number (it can be an Alfa or a non-Alfa number)
  • If you cancel your bundle during its validity, it will be cancelled immediately

 

About

If you have low data usage needs for a multiple number of lines, the Business Data Sharing is your most convenient solution.
You can choose one of the below three bundles that suits your needs.
 

How Much It Costs

The subscription fee for the new acquired business lines: Free of charge for the first 3 months; after that period, same rules apply as existing lines.

 

Offer A

Offer B

Offer C

Bundle

2 GB shareable with up to 10 lines

4 GB shareable with up to 15 lines

7 GB shareable with up to 20 lines

Price/month*

$20

$30

$40

Requirement**

3 New Business lines

5 New Business lines

7 new Business lines


*All prices above are VAT Excluded.
** The minimum number of new business lines purchase required to get the offer.

 

How To Subscribe/Unsubscribe

Contact your dedicated Account Manager



How To Check Your Consumption

  • Online
  • Dial *11#
  • Dial *111# and follow the instructions

     

Important To Know

  • Each offer will be renewed automatically every month
  • The administrator can benefit from more than one offer
  • The same business line cannot be sharing 2 data bundles at the same time
  • The administrator could share data with the existing business lines under the same corporate or with the new acquired business lines
  • Any cancelation of the new lines will be subject to penalty if done during the 1st year activation period
  • Data can only be used locally
  • All remaining data if any will be accumulated to the next bill cycle. The remaining data will be used after data bundle depletion
  • In case of data bundle depletion; users could:
    - Not use extra MBs
    - Renew or subscribe to a new Business Data Sharing offer
    - Remove a business line from the sharing list and activate a data bundle instead

About

The music you love, anytime, anywhere! Alfa has teamed up with Anghami to bring you two music bundles, so you can listen, stream, and download the music you love at a lower data rate. 

 

How It Works

  • Subscribe to one of Anghami music bundles
  • Install Anghami Mobile Application http://anghami.com/getapp (free of charge) available for the following OSs: Apple (iOS), Android and Windows
  • Login using Facebook account or create an Anghami user ID

 

How Much It Costs

 

 

Alfa Anghami 

Price

$ 1

$3.99

MB

150 MB

750 MB

Extra MB

$ 0.10 / MB

$ 0.08 / MB

Features

- Stream millions of songs
- Up to 20 downloads
- 5 hours play time
- Offline listening

- Stream millions of songs
- Unlimited downloads
- Unlimited play time
- Offline listening

*All prices above are VAT Excluded.

 

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

 

How To Check Your Consumption

Important To Know

  • You can schedule the activation, deactivation or modification of Alfa Anghami Online; up to the next 3 months
  • Alfa Anghami will be automatically renewed on your bill cycle
  • When you first log in, turn off the WiFi and login using Alfa network
  • The MBs allocated to Alfa Anghami can only be consumed inside the Anghami app
  • When subscriber reaches the Anghami music bundle limit, he will start consuming extra MB related to Anghami music bundle, unless he is subscribed to any existing data plan or freebies
  • Alfa Anghami subscribers can modify the bundle they are subscribed to at any time
  • Alfa Anghami is not compatible with BlackBerry® handsets
     

When you cancel your Alfa Anghami, the remaining MBS will be lost, and the bundle price is non-refundable.
When you modify your Anghami Bundle, your current service is cancelled (the remaining MBs will be lost) and charges for the new service will apply.

About

The video call feature allows you to make and receive local calls through your mobile phone while seeing the person you are talking to on your screen. All you have to do is dial the number and press the video call button.

 

How It Works

For successful two-way video calling, both making and receiving parties should be under a 3G or LTE network coverage and using compatible handset.

 

How Much It Costs

  • Subscription Fee: Free of charge
  • International: Different tariffs apply depending on the country you are calling
    Click here for tariffs

 

Price

SMALL CORPORATION

MEDIUM CORPORATION

LARGE CORPORATION

Within VPN fleet

$ 0.3/min

$ 0.28/min

$ 0.26/min

Outside VPN fleet

$ 0.374/min

$ 0.374/min

$ 0.374/min

All prices above are VAT Excluded.

 

How To Subscribe

Video Call is active by default.

 

Important To Know

  • Enabling / Disabling the Video Call is performed through the handset
  • The call cannot be established as a voice call first and then switched into a Video Call
  • VIP code, Call Waiting / Hold, Conference Multiparty are not compatible with Video Call
  • If a Video Call is already established between A and B party and one of them moves to 2G coverage area the Video Call will be dropped immediately

About

The Call Divert service allows you to divert the incoming calls from your mobile to another Lebanese number (mobile number or fixed-line); you can also redirect the upcoming calls to your Message Box Professional “In/ Out Lebanon".

 

How It Works

 

ACTIVATION

DEACTIVATION

No Answer

** 61* Phone Number # Yes

##61# Yes

No Answer after few rings
(Each Ring equals 5 seconds)

** 61* Phone Number **(number of seconds)* # Yes

##61# Yes

Out of reach

** 62 * Phone Number # Yes

##62# Yes

Busy

** 67 * Phone Number # Yes

##67# Yes

All Calls

** 21 * Phone Number # Yes

##21# Yes

Deactivating all diverts at once

 

## 002 # Yes

Verifying state of divert

*# (62 or 61 or 21 or 67) # Yes

 

How Much It Costs

Subscription fees: Included within the VPN package
Call diverted to a fixed or mobile line is billed per minute according to the corporation plan

Minute Rate

Small Corporation

Medium Corporation

Large Corporation

Within VPN fleet

$0.08

$0.08

$0.07

Outside VPN fleet

$0.10

$0.10

$0.10

All prices above are VAT Excluded.

 

How To Subscribe

Call Divert is included within the VPN package and cannot be cancelled.

 

Important To Know

  • Calls redirected to Clip Alert are free of charge
  • Calls redirected to message box will not be charged on the person diverting his calls; however it is billed on the caller
  • In case of roaming, subscriber can still divert his calls from abroad
  • Call Divert is incompatible with Call Barring service; they cannot be activated at the same time

 

 

About

Call Waiting and Conference Calls allow you to put your correspondent on hold to answer another call or engage in conference calls with two or more people at the same time.

 

How It Works

A number can call the B number than put him on hold, than call C number, and then press merge all calls from the device.

 

How Much It Costs

Subscription fees: Free of charge.

 

How To Subscribe

Call Waiting and Conference Calls are included within the VPN package and cannot be cancelled.

 

Important To Know

The caller will be charged for all calls performed on his device

 

 

 

About

Clip Alert service allows the subscriber to receive an SMS notification, revealing the caller’s number along with the date and time, in case of missing a call.

 

How It Works

 

ACTIVATION

DEACTIVATION

No Answer

** 61* 1344 # Yes

##61# Yes

No Answer after few rings
(Each Ring equals 5 seconds)

** 61* 1344 **(number of seconds)* # Yes

##61# Yes

Out of reach

** 62 *1344# Yes

##62# Yes

Busy

** 67 * 1344# Yes

##67# Yes

All Calls

** 21 *1344 # Yes

##21# Yes

Deactivating all diverts at once

 

## 002 # Yes

Verifying state of divert

*# (62 or 61 or 21 or 67) # Yes

 

How Much It Costs

Subscription fee: Included within the VPN package
 

How To Subscribe

Clip Alert is included within the VPN package and cannot be cancelled.

 

Important To Know

  • Subscriber having the Message Box & Clip Alert can divert his calls towards 1343 to benefit from both features
  • In case of roaming, the subscriber can still divert his calls to 1344 and receive SMS notifications

About

Call Barring allows you to prevent any incoming or outgoing call, by inserting a specific codes on your device, so you can control your expenses (especially while roaming).

 

How It Works

 

ACTIVATION

DEACTIVATION

Barring All Outgoing Calls

*33* 0000 # Yes

#33* 0000 # Yes

Barring International Calls

*331* 0000 # Yes

#331* 0000 # Yes

Barring International Calls Except to Home Country

*332* 0000 # Yes

#332* 0000 # Yes

Barring All Incoming Calls

*35* 0000 # Yes

#35* 0000 # Yes

Barring Incoming Calls when Abroad

*351* 0000 # Yes

#351* 0000 # Yes

Deactivating all Barring at once

 

# 330 * Password (0000) # Yes

Verifying state of Call Barring

*# barring code * 0000 # Yes

Changing Password

** 03 * 330 * Old Password (0000) * New Password * New Password # Yes

 

How Much It Costs

 

Small Corporation

Medium Corporation

Large Corporation

Price per Corporation

$ 1.80

$ 1.70

$ 1.60

*All prices above are VAT Excluded

 

How To Subscribe

The administrator can subscribe/unsubscribe:

 

Important To Know

  • Call Barring is prorated on entry and exit
  • Call Barring is incompatible with Call divert
  • You can schedule the activation or deactivation of the Call Barring Online; up to the next 3 months

About

Advice of Charge service allows you to track and control your communication budget. You can see the cost of your calls on your mobile screen (some mobile phones do not have this capability).
View list of supported devices below.
 

How It Works

Go to the "Call Costs" menu by typing the PIN2 code that you will be given when you subscribe to this service. 

  • Set the unit value at "0.6"(0.60 for Motorola phones).
  • Go to "Cost Limitation" menu to set the desired consumption ceiling in cents. No outgoing call can be made above this ceiling unless changed.
  • Go to the "Show Call Costs" menu to see the cost of the calls.

Note: This service does not reflect the total amount of your bill.

The Advice of Charge service gives you only the amount of the connection to the Alfa network. It does not take into account all other costs concerning monthly subscriptions, call divert, international access, and SMS.


How Much It Costs

 

Small Corporation

Medium Corporation

Large Corporation

Price per Corporation

$2.70

$2.55

$2.40

*All prices above are VAT Excluded

 

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

 

Important To Know

You can schedule the activation or deactivation of the Advise of Charge service Online; up to the next 3 months

 

Supported devices

 

Device Name

Alcatel 511

Alcatel

Alcatel One Touch 311

C1

Communicator 9210

Ericsson 688-T18

Ericsson T28

Ericsson T20-T29-R520-T39

Ericsson T65-T68

LG Mobile

LG K800

Mitsubishi Trium

Motorola Accompli

Motorola Startec

Motorola V60 - V70

Motorola V3

Motorola V3X -V3i

Motorola Rokr E6

Nokia 6110,8210,8850,3210,5110,8110,2110i,3330,3310

Nokia 6210-9110

Nokia 8310-6310- 6610

Nokia 3650

Nokia 7650

Nokia 2100-2110-2300-3100-3108-1100

Nokia 2600

Nokia 1600

Nokia N-Gage 1

Panasonic 600

Panasonic G450

Panasonic G500

Phillips

Sagem

Samsung 200

Samsung E310 - E700 - A800 - V206 - E800 - N700 – V200

Samsung 600

Samsung U600

Samsung X820

Siemens S10-S25-S4

Siemens C35

Siemens C25

Siemens ST 55

Siemens M65

Siemens CX 65

Siemens SK 65

Siemens SF 65

Siemens S65

Siemens S45

Siemens C30

Siemens SL55

Sony Z5

Sony J70

Sony Ericsson P800

Sony Ericsson T610

Sony Ericsson K500-K700-S700

Sony Ericsson P910

Sony Ericsson T290i-T230-Z600-T300

Sony Ericsson T100

Sony Ericsson T630

Sony Ericsson T66-A2628

Sony Ericsson W550-W810

Sony Ericsson P990i

Sony Ericsson P1i

Sony Ericsson W330i - W890 I- K770i

Samsung U700

Samsung G600

Sony Ericsson C902

 

 

 

About

Private Number service allows you to control the display of your number during each call; you can decide to show your number or hide it.


How It Works

There are two types of subscriptions to this service:

  • When using  PN1, your mobile number is hidden by default on the screen of the correspondent. You can choose to show your number by dialing *31# before the number you are calling or by referring to your mobile phone settings
  • When using  PN2, your mobile number is displayed by default on the screen of the correspondent. You can choose to hide your number by dialing #31# before the number you are calling

 

How Much It Costs

Prices

Small Corporation

Medium Corporation

Large Corporation

Price per Corporation

$9

$8.5

$8

*All prices above are VAT Excluded

 

How To Subscribe/Unsubscribe

The administrator can subscribe/unsubscribe:

 

Important To Know

  • You can schedule the activation or deactivation of the Private Number service Online; up to the next 3 months
  • Private Number service does not support SMS. Subscribers cannot hide their number while sending SMS
  • Caller ID should be set by network in the phone settings in order to benefit from the Private Number service

 

About

The Twin service allows you to hold two SIM cards with two different numbers! What’s cool about this service is that only the main number is displayed.

  • Twin subscribers get 60 free minutes a month
  • Customers can only receive Twin’s SIM card from any Alfa store

 

How It Works

The Private Number service is mandatory and free on the twin card, so the twin number cannot be called.
Calls diverted from the main number to the twin are done automatically and free of charge if:

  • There is no answer on the main number after 15 seconds
  • The main number is out of reach, busy or the call rejected

The main number can call Twin (only if diverted calls is activated) by dialing its own number.
Tariff per minute will follow the price per corporation.


How Much It Costs

 

Small Corporation

Medium Corporation

Large Corporation

Price per Corporation
(paid once per customer)

$45

$42.5

$40

Monthly Subscription
(including 60 free local minutes)

$13.5

$12.75

$12

*All prices above are VAT Excluded

 

How To Subscribe/Unsubscribe

Twin Card can be activated / deactivated upon Administrator’s request.

 

Important To Know

  • The Twin number will be added on the main’s contract number, thus the same mode of payment will apply on both numbers
  • VIP, Message Box, Clip Alert, Mobile Internet and Advice of Charge services could not be activated on the Twin number
  • Twin cannot be called directly
  • Once principal is temporary suspended, the Twin will be suspended as well, and the principal will be charged $10 VAT excluded per month
  • Twin can only be suspended as lost reason
  • If Twin is abroad, the user of Twin can make and receive calls/SMS, the diverted calls of (incoming calls to principal) will be active, and roaming tariffs will apply on the incoming  and outgoing calls

    - If Principal is abroad, Twin will remain active in Lebanon only for outgoing calls, and divert from principal to Twin will function once the principal is switched off.
      Twin calls Principal as if in Lebanon and will be billed as a local call while Principal pays “incoming call” roaming tariffs apply.
      In case Principal wants to call TWIN, he should switch off the Principal number and call himself from another number, both can communicate via SMS.


    - If both are abroad, calls from Principal to Twin cannot be diverted, and Principal cannot call the Twin number; Twin can call principal and roaming Tariffs apply.
      In case the principal wants to call the TWIN, he should switch off the principal number and call his number from another number, both can communicate via SMS.

 

About

VIP service allows subscribers to filter their incoming VOICE and VIDEO calls (Local & International) for extra privacy.

 

How It Works

  • Log in to the VIP Section to manage your VIP
  • Access PIN codes and follow the instructions to set the time/date intervals for each number from the lists
  • These intervals can be edited anytime
  • The list of numbers can be filtered by voice and video calls depending on your preference

 

How Much It Costs

 

Small Corporation

Medium Corporation

Large Corporation

Price per Corporation

$1.80

$1.70

$1.60

*All prices above are VAT Excluded

 

How To Subscribe/Unsubscribe
​​​​​​​

The administrator can subscribe/unsubscribe:

 

Important To Know

  • You can schedule the activation or deactivation of the VIP service Online; up to the next 3 months
  • You can add up to 10 numbers under one of the list (can call me and cannot call me)
  • You can add country code to filter calls from certain countries, you can also control the time and date
  • You can Filter both voice or video calls
  • You can Block calls from private numbers
  • You can Block SMS notifications
  • VIP is incompatible with CashIn service




 


 

About

Clip service allows you to view the number of the person calling you.
The incoming call appears on your mobile screen before you answer the call. If your correspondent is a fellow network user, his/her extension number will appear on your screen.

 

How Much It Costs

Clip service is included within the VPN package.

 

How To Subscribe

Clip service is active by default and it is included witahin the VPN package.

 

About
Nametag is a service that let your callers/ customers reach you easily.
Starting $15/ month, you can choose a memorable and easy Nametag replacing your 8-digit mobile number based on your business, your service or your brand name for your customers to contact you.


How is Name Tag necessary for your business growth?

  • EASY TO DIAL:
    Calling a Name Tag is easy. Simply dial the hashtag ‘#’ then find the number that corresponds to the letter you want to dial, and just press it once.

 

  • TAKE ADVANTAGE OF YOUR AUDIENCE’S NATURAL ABILITY TO RECALL WORDS MORE EASILY THAN NUMBERS:
    By choosing a Name Tag based on your business, your service and your brand name, you can incorporate it into your advertising and increase the chances of customers calling you first.

 

  • CLEARER BRANDING, MORE CALLS, MORE SALES:
    Name Tag conveys your message, increases your brand awareness, customer engagement, sales opportunities and ultimately your revenue.

 

How Much It Costs
Nametags monthly subscription fee vary according to character’s number and category

7+ characters

$15/month

6 characters

$30/month

5 characters

$60/month

4 characters

$100/month

3 characters

$300/month

Vanity Nametags (5+ characters with same digit)

$100/month

*Prices are VAT excluded

How To Subscribe/Unsubscribe
Send an e-mail to alfa.customercareteam@alfamobile.com.lb from the authorized e-mail address, ask for the Name Tag you wish to book, make sure it’s available and activate it on your Alfa line.
Example: to activate the Nametag “Flight” send #FLIGHT by SMS to 1434. To deactivate it send DEL#FLIGHT by SMS to 1434

Important To Know

  • The service is renewed automatically every 30 days
  • NameTag, ranging from 3 to 20 characters, are limited in quantity. Reservation is not allowed and are served on a first-come-first-served basis
  • You can activate multiple Name Tags on a line
     

 

With Caller ID, identify your callers before answering your phone and without the need to be connected to the internet or to install any application.

 

How Much It Costs

Bundle

Validity

Subscription fee* (5-20 lines)

Subscription fee* (21-50 lines)

Subscription fee* (50+)

Daily

24 hours

$0.09

$0.085

$0.08

Weekly

7 days

$0.45

$0.425

$0.4

Monthly

30 days

$1.35

$1.275

$1.2


*All prices above are VAT Excluded.

 

How To Subscribe
The admin can activate the service by:


Manage your caller ID profile

  • Change your name: Once subscribed to the service, you can change your name that gets displayed to your call recipients by sending CN followed by the new name to 1024 or by dialing *111# and follow the steps
  • Add/remove your number: you can remove your name from the database by:

  - Sending an SMS to 1024 including UN
  - Dialing *111# and following the steps
You can re-add your number to the database by sending LN to 1024

 

Important To Know

  • The price of the service will be charged to your Alfa bill
  • The chosen bundle is automatically renewable at the end of its validity date unless the service is cancelled
  • Validity date is independent from bill cycle and is as per chosen package
     

About

Message Box pro allows you to activate a 24/7 answering machine where callers can leave a voice message.

 

How It Works

Voicemails are gathered in one mailbox and you can access them from any of the following:

  • Your line by calling 113 (Corporate tariffs apply)
  • Any landline or other operator’s line by calling 03 390113, then entering your 8-digit mobile number followed by your pin code (normal tariffs apply)
  • From abroad by calling +961 3390113, then entering your 8-digit mobile number, followed by your PIN code.
 

ACTIVATION

DEACTIVATION

No Answer

** 61* 123 or 1343# Yes

##61# Yes

No Answer after few rings
(Each Ring equals 5 seconds)

** 61* 123 or 1343**(number of seconds)* # Yes

##61# Yes

Out of reach

** 62 * 123 or 1343# Yes

##62# Yes

Busy

** 67 * 123 or 1343# Yes

##67# Yes

All Calls

** 21 * 123 or 1343# Yes

##21# Yes

Deactivating all diverts at once

 

## 002 # Yes

Verifying state of divert

*# (62 or 61 or 21 or 67) # Yes

  • To activate Message Box, divert calls to 123 (current voicemail number).
  • To activate Message Box with the free CLIP Alert option, divert calls to 1343

 

How Much It Costs

Subscription fees: Included within the VPN package
Call to 113 is billed per minute according to the corporation plan

 

Small Corporation

Medium Corporation

Large Corporation

Minute Rate
(Within VPN fleet)

$0.08

$0.08

$0.07

Minute Rate
(Outside VPN fleet)

$0.10

$0.10

$0.10

All prices above are VAT Excluded.

 

How To Subscribe

Message Box is included within the VPN package and cannot be cancelled

 

New features

The updated service allows you to benefit from the following:

  • Personalizing your mailbox at the first login, by setting your own language, PIN code, and spoken name
  • Multiple Greeting Types:
    All Calls: greeting plays for all calls.    
    Caller Dependent: greeting plays for specific callers.
    No Answer: greeting plays when the subscriber does not answer the phone. When activated, it takes priority on the All Calls greeting.  
    Busy: greeting plays when the subscriber’s line is busy. When activated, this greeting overrides the All Calls greeting.  
    After-Business hours: greeting plays when the subscriber’s business hours indicate that he or she is out of the office. When activated, this greeting takes priority over all other greeting options.   
    Absence: greeting plays when the subscriber is away for a period of time.
    Number of messages: 30
    Length of each message: 60 seconds
    Message validity period: 7 days
    Multiple Greeting types
    Multiple notifications types
    Call Divert
    CLIP Alert

Managing your mailbox:

  • You can choose to receive notifications by SMS or by Email
  • You can create different distribution lists from different numbers, and name each one of them
  • You can reply to the sender or forward the voice messages to other numbers
     

Other services

 

Name Of Service

Price (VAT excluded)

Conference Multiparty

Free

Change of Number

$25

Change of SIM Card

$5

Reconnection Fees after suspension due to unpaid bills

$10

Line Suspension upon subscriber’s request(for more than 1 month)

$10 / month

Card PUK Unblocking

Free

Cancellation of Line

Free

Call to 111
(from an Alfa line, within Lebanon)

Free

About

The Detailed Bill allows the subscriber to obtain a detailed information of the outgoing events done during the month (including Data / SMS / Voice / Etc.)


How It Works

The Detailed Bill lists all the following information:

  • Monthly subscription fee
  • Subscriptions
  • Date and hour of calls
  • Dialed numbers
  • Length of calls
  • Radio cost, pertaining to the mobile part of your call
  • Telecom cost, pertaining to the fixed part of your call
  • Date, time and telephone number which SMSes were sent to, along with their cost


How To Subscribe/Unsubscribe

Detailed Bill is included within the VPN package and cannot be cancelled.
 

How Much It Costs

Detailed Bill is included within the VPN package.
 

Important To Know

  • In order to change the e-mail address, a written request must be sent to Alfa either through fax (03-391109) or at POS signed by the authorized person whose name is mentioned in the commercial circular and stamped by the company (if the stamp exists on the commercial circular)
  • The detailed bill is sent in English