Line validity
The line validity period of the +961Alfa is 30 days
Retention period 1
During the first 5 days of retention, you can only receive incoming calls; no outgoing calls are allowed and your remaining minutes will be set to 0.
Retention period 2
After the first 5 days of retention, you will be granted 25 days retention during which incoming and outgoing calls are not allowed and you are kindly asked to recharge your +961Alfa line within this timeframe to keep it active.
Terminal period
After the retention period, your line will expire.
Service Cancellation
To change your credit card details:
Option 1
Option 2
Need Support?
Our customer care representatives are ready to assist you 24/7 by dialing 111 from the +961Alfa app at any time or by emailing alfa.customercareteam@alfamobile.com.lb